|
Dear Dennis,
I just wanted to let you know how pleased I have been
with the help I have received from your Tech Support
department recently. We purchased Trans Link last year
for a new customer. However, it worked out that the
customer did not need the service after all. All the
training they had given me was definitely not retained
and when out of the blue another customer contacted
us a few weeks ago that they needed EDI translating
the next day, I was scrambling. Fortunately, Edie and
Karen were there to walk me through it and when the
file did finally come through (and not the next day
as anticipated), we were ready.
Also this past spring I was out for medical leave
and Edie helped Jennifer, my assistant, reinstall some
software. Jennifer called me at home to let me know
how knowledgeable she was and how easy it was to follow
her directions.
In the competitive banking environment,
excellent customer service is invaluable in retaining
customers
and Goldleaf definitely has a phenomenal customer service
attitude from sales to tech support.
Martha J Pascale,
AAP
ACH Administrator
The Brand Bank
Dear Chris:
I’m happy
to comment on our experience with your web-based ACH
batch software,
ACH Client.
Client has proved to be
the solution to our ACH batch offering. Robust
and intuitive,
Client provides our customers with a high level
of capability and satisfaction. We are even converting
our ACH customers from the Certegy system that
we
are de-commissioning in a couple of months.
The
customer options to upload ACH files, import data,
and of
course create the ACH files within Client provides
us with the flexibility to meet each customer’s
specific needs. The onboard help function is
one of the best that I’ve seen in any software,
but, I find myself gravitating to your tech support
line as the folks that work there are friendly,
courteous and world class.
Finally, Client’s “sister” software,
Server, has made our backroom life so much easier.
Gone are the human errors replaced by customer
satisfaction and more efficient employees.
Dan Icasiano
VP/Marketing
Viking Bank
"Katie -
I must say I am very impressed by you and the rest
of the staff working there. It has been a pleasure
working with all of you!"
Mike Nason
Operations Manager
State of Oregon
"I just want to thank you
for helping our customer yesterday.
This is a critical customer for us and I have been
stressing over his ach files for weeks. Hopefully,
he is ready to go now, thanks to you, and we can
proceed. You have been wonderful and extremely helpful
with our DTU maps, etc as we add stored value cards
to our mix of products.
Thanks again to you and to Goldleaf
for being so flexible to accommodate
our needs!"
Cynthia Lee
Electronic Banking Supervisor
Four Oaks Bank & Trust
Company
" I have to tell you that after
only having my user name and password I
have already used the site for trouble shooting to
help one of my
clients that was stuck in generation. I found it
very helpful and not
that I have ever had a complaint about calling in
for support (you guys
have great response time), but it is pretty awesome
to trouble shoot and
get the answer myself in minutes.
I also found the instructions and
zip file for the server release very
easy to follow! "
Peggy Bachli
VP Internet Banking
Bank of Ann Arbor
"The Goldleaf product is easy
to use and the learning curve for new customers is not
too steep."
Kelly Jones
Vice President
First National Bank
"I especially like Goldleaf's
service and support; their people are always patient and
helpful."
Inetha Jackson, AAP
Heritage Bank
"Goldleaf helped us customize
ACH to our specialized condominium service. We are currently
processing over 10,000 items using over 1,000 groups."
Sandra M. Snyder
Vice President
Pinellas Community Bank
"The technical support is the
very best I've ever used, and I've been dealing with
computers for 20 years."
Kelly Jones
Vice President
First National Bank
|
