| Q: |
What do I need to attend an online training
session?
|
| A: |
You will need a PC with an Internet connection and a telephone.
Verify your browser/PC settings to ensure you can attend our online sessions by using this test: http://go.microsoft.com/fwlink/?LinkId=90703.
|
| Q: |
How do I sign up for an online training
session?
|
| A: |
Simply click Online Registration, complete the form, mark the selected courses and dates you'd like to attend, and submit the registration by clicking the Submit button at the bottom of the form. You may also print the form before submitting by marking the View/Print option, and clicking the View/Print Application button at the bottom.
Click here to view all of our upcoming online training sessions.
|
| Q: |
How many people can attend at my location?
|
| A: |
The more the
better! We encourage you to have as many staff members attend
from your location; however; if you require a log in(s)
from a different location or branch, additional “seats”
or registrations must be purchased. Each registration is
provided with one Internet log in and one dial in to the
conference line.
|
| Q: |
Can my Originators and/or customers attend
the training?
|
| A: |
Definitely! We offer comprehensive ACH and software training for new employees and/or new ACH Originators.
|
| Q: |
Will I be able to ask questions during
this training?
|
| A: |
Absolutely!
We encourage questions regarding the material discussed
during the session and allow for additional questions at
the end of each session.
|
| Q: |
How long is each session?
|
| A: |
Sessions very from 60 minutes to 2 hours, including the opportunity
for questions and answers at the end of each session.
|
| Q: |
If I'm a beginner, were should I start,
and with what sessions?
|
| A: |
Beginners using ACH Client, Remote Deposit Express or ACH Manager (Windows), or ACH Manager 3.0 should start with the Implementation Series for that product. The sessions which comprise the Implementation Series will provide a comprehensive, step-by-step training process to learn the application, The Implementation Series for each application is typically presented live on a quarterly schedule, although recordings are also available.
Still unsure where to begin? Contact ACHEducation@goldleaf.com for more training help.
|
| Q: |
Is this the only online training or do
you provide customized training?
|
| A: |
Regularly
scheduled training sessions are posted quarterly on our
website under the training page at http://www.goldleaf.com/s_training.asp.
Customized training may be purchased through your Sales
Representative. If you don't know your Representative, simply
contact Sales at info@goldleaf.com
or by phone at 877.999.2262.
|
| Q: |
Are handouts provided? Can I print the
session?
|
| A: |
Training presentation slides and other session materials can generally be downloaded 30 minutes prior to the training session, providing a detailed resource for your reference.
|
| Q: |
How can I receive AAP credits for the sessions
that I attend?
|
| A: |
Session attendees may apply for AAP credits by submitting a request to ACHeducation@goldleaf.com after the completion of each attended session. (Credits are subject to NACHA acceptance and verification.)
|
| Q: |
What is the price of training?
|
| A: |
General sessions are $150 each, while some 1-hour, key interest topics are periodically offered at the price of $100. Packages can be purchased to help you SAVE on your online training sessions.
These packages include:
- 4 sessions for $550
- 6 sessions for $800
- 10 session for $1,250
The cost of the call to join the teleconference is not included. Sessions may be taken over a 12-month period, so use the discounted rate to set up your training budget for the year!
|
| Q: |
Can I pay by check or credit card?
|
| A: |
Payments are accepted by ACH debit or ACH credit, with the financial institution creating the ACH credit. If a check payment is mailed, please remember to fax (615.565.3067) in your registration form or register online in advance to make sure your seat is reserved. Credit card payments are not accepted.
|
| Q: |
What is the cancellation policy?
|
| A: |
Cancellations more than 7 business days in advance of the session incur a $25 fee. Cancellations 7 business days or less in advance are not refundable. ProfitStars the right to cancel sessions that do not meet the minimum class size.
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