| Q: |
What do I need to attend an online training
session?
|
| A: |
Verify your browser/PC settings to ensure you can attend our online sessions by using this test: https://www.livemeeting.com/cc/goldleaf/join?id=SYSTEST&role=attend.
|
| Q: |
How do I sign up for an online training
session?
|
| A: |
Simply click Online Registration, complete the form, mark the selected courses and dates you'd like to attend, and submit the registration by clicking the Submit button at the bottom of the form. You may also print the form before submitting by marking the View/Print option, and clicking the View/Print Application button at the bottom.
|
| Q: |
How many people can attend at my location?
|
| A: |
The more the
better! We encourage you to have as many staff members attend
from your location; however; if you require a log in(s)
from a different location or branch, additional “seats”
or registrations must be purchased. Each registration is
provided with one Internet log in and one dial in to the
conference line.
|
| Q: |
Can my Originators and/or customers attend
the training?
|
| A: |
Definitely! We offer comprehensive ACH and software training for new employees and/or new ACH Originators.
|
| Q: |
Will I be able to ask questions during
this training?
|
| A: |
Absolutely!
We encourage questions regarding the material discussed
during the session and allow for additional questions at
the end of each session.
|
| Q: |
How long is each session?
|
| A: |
Each session
is approximately 90 minutes, including the opportunity
for questions and answers at the end of each session.
|
| Q: |
What is the difference between the monthly
and implementation sessions?
|
| A: |
The monthly
sessions focus on specific areas of our software, providing
a detailed review of the topic. Goldleaf Client Implementation
training is a comprehensive, step-by-step training, taking
you from ‘A to Z' in the Goldleaf Client application. Both
types of training can be used for the new staff member
or as valuable refresher training for existing personnel.
|
| Q: |
If I'm a beginner, were should I start,
and with what sessions?
|
| A: |
Beginners using Goldleaf Client should start with the Goldleaf Client Implementation
training, which provides a step-by-step training, taking you from ‘A to Z' in
Goldleaf Client.
|
| Q: |
Is this the only online training or do
you provide customized training?
|
| A: |
Regularly
scheduled training sessions are posted quarterly on our
web site under the training page at http://www.goldleaf.com/s_training.asp.
Customized training may be purchased through your Sales
Representative. If you don't know your Representative, simply
contact Sales at info@goldleaf.com
or by phone at 877.999.2262.
|
| Q: |
Are handouts provided? Can I print the
session?
|
| A: |
Many of our software-based training sessions have worksheets or supplemental documentation available. Those are emailed to the attendee the day prior to the session. The complete presentation can be downloaded 30 minutes prior to the meeting, providing a detailed step-by-step resource for your reference.
|
| Q: |
How can I receive AAP credits for the sessions
that I attend?
|
| A: |
AAP credits may be applied for by submitting a request to ACHeducation@goldleaf.com after the completion of each attended session. (Credits are subject to NACHA acceptance and verification.)
|
| Q: |
What is the price of training?
|
| A: |
Sessions are $150 each, or you may purchase a package for more savings: $675 for 5 sessions or $1250 for 10 sessions.
Goldleaf Client Implementation and Remote Deposit Implementation training is priced differently at $200 for each session, or all three for $550. The cost of the call to join the teleconference is not included. Sessions may be taken over a 12-month period, so use the discounted rate to set up your training budget for the year!
|
| Q: |
Can I pay by check or credit card?
|
| A: |
Payments are accepted by ACH debit or ACH credit, with the financial institution creating the ACH credit. If a check payment is mailed, please remember to fax in your registration form in advance to make sure your seat is reserved. Credit card payments are not accepted.
|
| Q: |
What is the cancellation policy?
|
| A: |
Cancellations more than 7 business days in advance of the session incur a $25 fee. Cancellations 7 business days or less in advance are not refundable. Goldleaf Technologies reserves the right to cancel sessions that do not meet the minimum class size.
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