Detailed Session Descriptions Note: If you don't see one of the following sessions listed in regular rotation, it may be available for a live, custom session scheduled with and tailored to your financial institution's training needs! For more information, or to inquire about a specific session, please email us at ACHeducation@goldleaf.com. SELECT A CATEORY:    ACH and More ACH Manager (Windows) ACH Manager (Web) ACH Client Remote Deposit Express Remote Deposit Station Scanners   >> back to Training Sessions ACH and More Sessions   A 60-minute Overview of ACH Origination and ACH Client     This online session is designed to provide your financial institution non-ACH personnel with a basic understanding of ACH origination services.  Training also includes a review of the ACH Client application that your business customer can use to create ACH transactions. Personnel completing this session will learn: The benefits of ACH origination to originators and financial institutions Why financial institutions want to market their ACH services Marketing your ACH services – Additional industries to target What documents to consider collecting  from ACH originators to evaluate their creditworthiness The responsibilities of the participants involved in the ACH Network How to answer basic inquiries about ACH and your ACH origination software Employees, from tellers and customer services representatives to loan officers and senior management, will benefit from learning what ACH is all about and where your financial institution and your ACH originators fit into the overall process. Duration: 1 hr. Price: $100   ACH Basics     Are there any new employees at your institution – including non-operations personnel – who could use an easy-to-understand course covering ACH fundamentals? Are there any staff members who would like a refresher course on basic ACH topics? In order to support and promote your ACH services effectively, it’s vital that your entire staff understand the basic concepts related to ACH – and generally how ACH works. The ACH Basics online training session is designed to provide an understanding of basic ACH concepts by presenting the following fundamentals of the ACH Network: The background and history including information about NACHA, regional payment associations, and the AAP program The participants and operations including statistics on ACH transactions, advantages of ACH, and payment applications The legal framework including a review of agreement requirements, sample authorizations, and the layout of the ACH Rules book The settlement and posting of ACH transactions  ACH Basics is suitable for tellers, customer service representatives, loan officers, operations personnel, management, and other financial institution personnel. Duration: 1.5 hr. Price: $150   ACH Compliance       This course is designed to provide financial institutions and third party service providers with an understanding of the compliance requirements associated with processing ACH entries on a day-to-day basis. Attendees will examine the bodies of law associated with each aspect of processing ACH entries, including the processing of ACH government entries. This session is a must attend for compliance and audit personnel, as well as those preparing to sit for the AAP exam. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150 ACH Exception Processing IQ       An exception item can be any entry, such as a stop payment, revocation, or rejected entry, that requires special attention or processing. Part of your daily responsibilities as a financial institution will include the handling of exception items in a timely manner. Attend this session to learn the information you need to understand and effectively perform those duties. Scenarios, examples, and case studies used during this presentation will help explain the ACH Rules and processing issues involving exception items. Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150 ACH Marketing       Does your financial institution have an ACH marketing plan in place? If not, does your financial institution know how to create a marketing plan? How will your financial institution implement the marketing plan? In this 90-minute online session, you will learn: The benefits of using ACH origination The steps for creating a marketing plan The steps for implementing a marketing plan The information to include in an ACH presentation for potential originators The ways to provide potential originators with ACH education This presentation is suitable for marketing personnel, operations personnel, management, and other financial institution personnel. Duration: 1.5 hr. Price: $150 ACH Origination Fees: What and How You Can Charge Your Originators Does your financial institution charge customers to originate ACH transactions? Are ACH originators charged a monthly service fee or changed per file submitted? In this 60-minute online session, you will learn: Considerations and options for establishing Originator ACH fees and pricing Determining what your ACH costs are as a financial institution What other banks and credit unions are charging for their ACH services How you can create and assess recurring fees using ACH Client How you can create and assess file, transaction, and return fees using ACH Manager How your ACH Client Accounting Reports can assist you This online session is for any financial institution personnel who want more information regarding how to set fees for ACH originators. Duration: 1.5 hr. Price: $150   ACH Risk Assessment Tools      Effective June 18, 2010 the ACH Rules will be updated to include a requirement for ODFI’s to perform an ACH risk assessment. Attend this session to gain a better understanding of this new Rule and how to apply it at your financial institution. Tips on how to perform due diligence, conduct risk assessments, and monitor your Originating customers on-going will be shared. If you are an ODFI this change will affect you! Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150 ACH Risk and ODFI Exceptions      Explore the different types of ACH Risk and see applicable ways to manage each type of Risk in this webinar. Scenarios will demonstrate how to manage and control each type of ACH Risk. Exercises will show typical and unusual types of ACH transactions which require the exception process — includes problem solving in detail.Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150 ACH Rules Update 2010 – Including the June 18th Amendments Participate in this program if you want to learn the NACHA ACH Rule Amendments that are new in 2010 and what is coming up for 2011.  In particular, the upcoming June 18, 2010 amendments: Direct Access Registration and Risk Management and Assessment will be looked at closely.   Also, attendees will examine the impact all 2010 rule amendments have on ACH processing and will look at future trends. If your financial institution is concerned about getting a practical overview of network changes, this is the program for you! Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1.5 hours Price: 1.5 ACH Stop Pays vs Unauthorized Exception      Stop Pays, Unauthorized Entries, and items posted in error can all be challenging for ACH Operations on any given day. Discussions will include how to handle some exceptions and the difference between Stop Pay and Unauthorized. Details surrounding the ACH Rule changes (effective March 19, 2010) relating to Stop Payments intended to align the rules with Regulation E.  PLUS updates to the ACH Rules regarding unauthorized ACH entries. Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150 ACH to English: Translating ACH Terminology and Lingo          Are you learning about ACH and realizing that it is like learning a foreign language? Understanding and memorizing the terms and concepts of ACH can be challenging. This session will teach you the ACH-specific definition and provide creative ways to remember words such as truncation, blocking factor, discretionary data, and many others. In this 90-minute session, you will learn: Key developments in the history of the ACH Network How to best remember the sections of the ACH Rules book How an ACH debit transaction differs from an ACH credit transaction The participants and elements within the ACH transaction flow from beginning to end The differences between corporate ACH payments and consumer ACH payments Whether you are a beginner to ACH or a seasoned practitioner looking for new ways to relate ACH information to customers – everyone can benefit from seeing ACH terminology explained in a memorable and entertaining way. Duration: 1.5 hr. Price: $150 Basics of Remote Deposit Capture       Remote Deposit Capture (RDC) has been called “The most important development the (U.S.) banking industry has seen in years” by the Federal Reserve and others. Nearly all of the top banks in the United States have either already deployed the service or are well on their way to doing so. RDC is now viewed as a vital payment solution that many financial institutions are racing to develop and get to market. It’s also a service that most corporations or correspondent banks are considering. Attend this informative session to gain insight into how RDC works along with its associated benefits and challenges and the trends associated with its use. Participants will review the terminology, risks, operational flows, and common exception issues related to RDC. If you are a payment professional interested in learning about RDC, this is the program for you! Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150   Checks Going, Going...Gone?       For years, the payments industry has worked to decrease the number of payments made by paper. Consumers and businesses alike have been encouraged to stop writing checks and transition to electronic payments. The calculated annual growth rate for checks is declining by 6%; however, this does not mean that checks are going away anytime soon (rate of decline supported by the latest Federal Reserve Bank payments research). Attend this session and find out about the latest innovations for improving the way checks are collected, cleared, and settled. From check conversion to image exchange, participants will learn about the latest trends related to check usage in the United States. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100 . Criminal Investigations: Evidence Collection & Reporting Writing       According to the Association of Certified Fraud Examiners (ACFE), U.S. organizations lose an estimated 7 percent of annual revenues to fraud. The estimated annual dollar losses are staggering. Financial institutions have always been a target for fraudsters. Proper criminal investigations are essential in financial institutions. Mishandling evidence, improper interviews, and inadequate reports can lead to failed cases, lost revenue, damaged integrity for your institution. This session covers: What is evidence? Collecting and preserving evidence. Successful criminal activity report writing – how to write a successful report for the master file, management, and law enforcement! Tips on conducting interviews & interrogations Packaging a criminal case Webinar attendees will receive a valuable resource guide that provides report examples, interview & interrogation questions, and much more to help guide future investigations.  Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150 Developing Effective ACH Agreements       With the continuing growth of the ACH network,more legal issues have arisen. It is mandated by the ACH Rules that ODFIs have agreements in place that bind Originators and Third Party Service Providers to the ACH Rules. Attend this webinar and help to ensure that your organization is not exposed to undue risk due to an agreement that is poorly crafted. Designed to provide ODFIs with the tools necessary to better understand the importance of the agreements they have in place with Originators and Third Party Service Providers, this webinar is not to be missed! Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150   DNEs & Reclamations If your account holder dies, do you know how to handle incoming ACH entries in order to limit your liability? This webinar is designed to provide you with a better understanding of government payments, debit entries and both corporate and government reclamations. You will learn: The Governments and the ACH rules on reclamations How to handle Reclamations and DNEs and limit your liability The difference between Constructive Knowledge of Death and Actual Knowledge of Death How to handle ACH payments once you have knowledge of death of the account holder Who should attend? ACH Operations, Frontline/Customer Service personnel, branch personnel and AAP candidates. AAPs will earn 1.8 AAP credits. Through a special partnership with ProfitStars, the presenter for this session will be a representative from WACHA, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 Effective Use of NOC and Return Reason Codes       The effective use of NOC and Return Reason Codes can be a key element to the efficient resolution of ACH exceptions. Register for this webinar and gain an in-depth understanding of whatthe NACHA Operating Rules have to say about how and when these codes should be used.Attendees will study the meanings of the codes used to facilitate Returns, Dishonored Returns and Contested Dishonored Returns as well as NOC and Refused NOC codes. You will also examine return flows and timeframes. Discover the building blocks to a more effective exceptions handling strategy. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100 Establishing Exposure Limits       The ACH Rules require that ODFIs establish exposure limits for their non-consumer Originators. What does that mean? How do you accomplish this? Appropriate exposure limits can assist ODFIs in mitigating credit risk in the ACH. This session will provide an understanding of exposure limits including the Rules requirements, qualifying and evaluating your Originators, establishing exposure limits specific to each Originator and their origination application, and developing procedures for monitoring and reviewing exposure limits. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 . Exceptions Handling for Government Entries       Resolving ACH exceptions is paramount to effective ACH processing. Properly resolving exceptions related to government ACH entries can be a challenge if you are not fully aware of the differences related to handling government transactions. Register for this program and arm yourself with the information you need to handle your government payment exceptions.Attendees will review the Green Book procedures for proper handling of non-receipt issues, government Notification of Changes, posting issues, returns and much more.Walk away from this webinar with a greater understanding of how best to resolve government payment exceptions quickly and efficiently while providing maximum customer/member satisfaction. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100 Get It In Writing – Agreements & Authorizations       Ensure your financial institution is adequately protected! This session reviews the responsibilities, warranties and liabilities for ACH, RDC and vendor agreements and authorizations. You'll understand why a one size fits all strategy won't work and learn how to tailor your agreements and limit your liability. Who should participate: ACH & Check Operations, Cash/Treasury Management, and Compliance. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 . Global Payments Innovations in Global Payments       The globalization of commerce has served as a catalyst for the payments industry to develop payment solutions designed to facilitate global commerce. Register for this program and gain insight into the various innovations taking place within the global payments pace. Participants will review the Single Euro Payments Area, International Payments Framework, International ACH Transactions and innovations related to improving worker remittances. If you have a desire to understand what global changes are taking place or the trends driving them, this is the program for you.  Don’t miss out on this informative program! Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100   Identity Theft: Protect Yourself Now       Identity Theft continues to grow. One source indicates cyber identity theft soared 600% in 2009 alone. Technology has made identity theft easier than ever; many victims do not even know their identity has been compromised until the damage is done. In this 1.5 hour course we will evaluate Banker Trojans, the Clampi Virus, and other identity stealing malware applications aimed at stealing consumer identities, card numbers, and even online banking credentials. It is estimated at least 1 out of every 10 consumer computers have these identity stealing applications; what does that mean to your institution’s security? Learn some of the most common methods criminals are using to steal identities and online banking credentials. Learn why keyloggers and viruses are the most preferred and common methods of harvesting personal data today. Criminals have come a long way from the days of old dumpster-diving! Learn how criminals are using VoIP to impersonate your account holders to take over and deplete accounts. Review staff and consumer education tips, mitigation, and some best practices for institutions to ensure they are helping their account holder, not the criminal. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1 hr. Price: $100   Implementing IAT for ODFIs       Every financial institution in the United States was required to implement the new International ACH Transaction (IAT) Standard Entry Class code by September 18, 2009. This amendment to the NACHA Operating Rules impacted all ODFIs, especially those that are sending International ACH payments. Attend this webinar and find out how you and your originating customers may be impacted. Participants will review the flows for inbound and outbound IATs, gain an understanding of the basics related to OFAC compliance for handling these transactions, and gain awareness of the risks associated with these entries. Registrants will also examine the formatting specifications as well as the special exceptions handling requirements for outbound IATs. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100 . Implementing IAT for RDFIs       Every financial institution in the United States was required to implement the new International ACH Transaction (IAT) Standard Entry Class code by September 18, 2009. This amendment to the NACHA Operating Rules impacted all ODFIs, especially those that are sending International ACH payments. Attend this webinar and find out how you and your originating customers may be impacted. Participants will review the flows for inbound and outbound IATs, gain an understanding of the basics related to OFAC compliance for handling these transactions, and gain awareness of the risks associated with these entries. Registrants will also examine the formatting specifications as well as the special exceptions handling requirements for outbound IATs. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100 Internal Origination for Your Financial Institution You’re already comfortable with the steps to take before originating ACH transactions and now you’re ready to begin collecting your own loan, mortgage, and other payments. This session will address authorization, retention, and additional requirements for originating loan and other payments, funds transfers, TEL transactions for collections, and online banking transactions. Attend this session to help your own financial institution learn how ACH transactions can be: Effectively used by to improve the efficiency and accuracy of operations Reduce processing costs and potential errors Improve operating efficiencies and productivity Provide a value-added service.  Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Register for this session and receive FREE access to the Using ACH Client for Internal Origination. Duration: 1.5 hr. Price: $150 Learning Your ACH C.P.R. Commercial Reclamations, Prenotifications, and Reversals – Join us to put life into your learning as we use realistic scenarios to learn all about: ACH rule requirements Challenges involving operations processing Obligations and warranties Information you need to know as both an ODFI and RDFI. Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150 . Let’s Get Technical – How to Read and Understand ACH Files       When you look at an ACH file, do you see a conglomeration of confusing data? Are there parts of the file structure you don’t fully understand? Can you identify if an ACH file has carriage returns? Do you know the difference between a mandatory field and a required field? What do the rows of 9’s at the end of an ACH file represent? Which characters are not allowed in ACH files? What is a hash total and why is it important? Where do you find the file ID modifier and what does it represent? Along with answering these questions, this session will review: The ACH file structure along with the records founds within ACH files The required, optional, and mandatory fields within an ACH file The specific fields within ACH records, along with specific formatting requirements The reasons for an automatic reject from the ACH Operator The methods to open and read ACH files Whether you are new to ACH or an experienced user, this training can provide valuable information to help you understand the technical aspects of an ACH file – in easy-to follow descriptions and explanations. Duration: 1 hr. Price: $100 Navigating the File Format Jungle       It’s a jungle out there and knowing ACH file specification is a must for all participants in the ACH Network. File Header, Batch Record, Nine Record, Addenda…what does it mean and why should I care? All facets of the ACH file will be discussed in this fast-paced and informative session. You’ll leave this session armed with the tools to make it safely out of the jungle - if you are an ODFI, RDFI, or a company, this class is for you! Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Note: Designed for the more knowledgeable ACH learner; an excellent session to assist those preparing for the AAP exam. Duration: 1.5 hr. Price: $150 . New Uses for a Mature Network       The ACH Network has grown every year since its inception in the 1970’s. From its initial use for Direct Deposit and Direct Payment to the more recent support of electronic check conversion, the ACH Network has lived up to its reputation of being a low cost utility for electronically processing small value payments. Attend this program and learn about the latest innovations for expanding the use of the network. Registrants will learn about the latest initiatives designed to extend the value of the ACH Network well into the 21st century. Attendees will study the Secure Vault Payment concept, the Deposited Check Truncation pilot and Electronic Billing and Information Delivery project. Explore the future of the ACH Network with “New Uses for a Mature Network.” Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100 *Not available for recording access at this time. . NOC, NOC...Anyone Home? In this 60-minute online session you will learn: The appropriate way for an RDFI to send an NOC The appropriate way for an ODFI to send and NOC Return or NOC? What does my FI do if NOCs are not being corrected? Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1 hr. Price: $100 ODFI Responsibilities – Exposure Limits       The ACH Rules require that ODFIs establish exposure limits for their non-consumer Originators. What does that mean? How do you accomplish this? Appropriate exposure limits can assist ODFIs in mitigating credit risk in the ACH. This session will provide an understanding of exposure limits including the Rules requirements, qualifying and evaluating your Originators, establishing exposure limits specific to each Originator and their origination application, and developing procedures for monitoring and reviewing exposure limits. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 OFAC/BSA Basics             This webinar is designed to help key members of a financial institution’s compliance staff understand the laws and regulations which have been developed to fight money laundering and terrorist financing. Upon completion of this course, attendees will have the tools necessary to develop & properly implement policies and procedures to comply with current Anti-Money Laundering statutes. Participants will receive an overview of OFAC, Bank Secrecy Act, USA PATRIOT Act and Anti-Money Laundering regulations, and will learn specific ways to control compliance with their regulations. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1.5 hours Price: 1.5 Protecting Your FI – ACH Agreements and Authorizations       The first steps to ACH origination are the required agreements; the ODFI/Originator agreement and the Receiver authorizations. Appropriate authorizations are a critical component to the origination process and are not always given the attention they deserve. The ODFI/Originator agreement binds the Originator to the Rules; but can and should be an effective risk management tool for the ODFI. This session will fully explore agreements and authorizations and provide guidance on executing effective agreements. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 RDC Compliance       Remote Deposit Capture continues to be one of the hottest services in the payments industry today. As with any new service and process, new risks can be expected. The key to ensuring success is understanding these risks, implementing the appropriate controls to effectively manage these risks, and comply with internal and industry risk guidelines - including FFIEC guidelines. Attend this session to identify the risks associated with RDC, outline the tools available to mitigate and monitor the risks and review the FFIEC guidelines on RDC and the impacts upon both financial institutions and their customers. Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150   RDC Marketing       Several financial institutions now have tens of thousands of customers using RDC. Others have seen great success with targeted efforts at specific customer segments. RDC Marketing success will depend upon your organization’s strategy and goals, solution capabilities, target customers, value proposition and communication tactics. Attend this session to hear best practices in RDC Marketing and how to customize RDC to specific targets.Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150    Regulations Across Payments Systems Do you want a greater understanding of regulations and your financial institution’s compliance obligations? After participating in this webinar, you’ll have the tools to update policies and procedures to ensure compliance and also to train staff on required rules and regulations. Material presented in this course includes: ACH Rules, 31 CFR Part 210 Check regulations including UCC 3 & 4, Reg. J, Reg. CC Federal regulations regarding card payments Overview of wire transfer rules and regulations Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 . Regulation E Overview       In addition to the NACHA Operating Rules, no other regulation has as much of an impact on consumer ACH entries as Regulation E. Participate in this course, learn what obligations you have to consumers who receive Electronic Funds Transfers and who utilize the services of the ACH Network. Initial and periodic disclosures, error resolutions procedures, authorization requirements and how the regulation applies to all of the latest Electronic Check Conversion (ECK) applications will be covered. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150   Resolving Customer Service Issues        It is vital that your retail staff have a good understanding of all the ACH applications and products that affect your consumer and corporate customer accounts. Resolving Customer Service Issues, designed for your retail staff and/or designated trainer will cover the most common consumer questions and complaints regarding electronic payment applications including: ARC, BOC, POP, PPD, RCK, WEB, TEL, CCD and ineligible Business checks. Participants will review the authorization requirements for each application, review strategies for helping consumers understand why a transaction affected their account, and examine ways to mitigate risk by examining proper internal exception handling procedures. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150   Risk Management for ACH             ODFIs are now required to perform a more comprehensive set of risk management practices in addition to assessing exposure limits.  ACH industry best practices regarding appropriate know-your-customer due diligence and the establishing of appropriate procedures, systems and controls to manage the risks of Originators’ or Third Party Senders’ ACH activities, including the ODFI’s right to audit will be reviewed.  Attend this course and learn the most recent risk management requirements and guidance by regulators including OCC, FFIEC, RDC as well as current NACHA Operating Rules. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1.5 hours Price: 1.5   Risk Management and the ACH Network        This session provides an overview of risk issues within the ACH Network and offers solutions for financial institutions to manage that risk. Comprehensive agreements, policies and procedures, the ACH Rules Compliance Audit and robust Know Your Customer programs will be discussed. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 Rules Enforcement In this 60-minute online session you will learn: New ACH Fine amounts New ACH Rules regarding Unauthorized Return Rate What is a Rules Violation? When should your organization file one? How do you go about filing and what supporting documentation is needed? What happens once a Rules Violation is filed…what next? Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1 hr. Price: $100 . Rx for eCheck The conversion of checks to ACH transactions has added efficiency to the nation's payment system, generated savings for businesses, and led to more privacy, fewer errors, and greater protection for consumers. Apply this prescription to your eCheck knowledge as we: Explain the use of the ARC, BOC, and POP Standard Entry Class Codes Provide the financial institution, with a comprehensive understanding of check conversion Discuss the use of RCK and XCK transactions within the ACH Network Examine authorization requirements, eligible source documents, retention requirements, returns, and much more Supply the FI with information and resources to educate your business customers – and potential check conversion ACH Originators. Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Duration: 1.5 hr. Price: $150 *Not available for recording access at this time. . SSA Payments: Inside and Out       Social Security Administration (SSA) payments have long been a primary use of the ACH Network since its inception. Attend this session to gain a greater understanding of the rules surrounding these type payments. Gain valuable insight on how to process enrollments, resolve processing issues and reduce your FIs liability related to reclamations. Register for this program today and increase the effectiveness of your institution’s processing of SSA payments. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100 . UCC (Uniform Commercial Code) Article 4A       When you hear the term UCC 4A — have you always wondered what it was all about? Discover the details surrounding this regulation and how it relates to ACH transactions. Sample disclosures and who should receive them will be included. Through a special partnership with ProfitStars, the presenter for this session will be a representative from Upper Midwest Automated Clearing House Association (UMACHA), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support, and education. Note: Designed for the more knowledgeable ACH learner; an excellent session to assist those preparing for the AAP exam. Duration: 1.5 hr. Price: $150 . Understanding SEC Codes: From ARC to XCK       The ACH Network can be the alphabet soup of acronyms from ARC to BOC to XCK and all letters in between. Understanding how the various Standard Entry Class Codes operate, the legal framework, and the risks associated with each is crucial. Register for this program to gain this valuable information and more. Attendees will engage in an in-depth review of the various applications supported by the ACH Network and details of each Standard Entry Class code used to identify them. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100 Understanding Federal Government Payments       Are you getting the most out of the Green Book?  If you have questions about using the Green Book or want to make sure you are using it to its utmost advantage, this 90-minute class is for you. The information presented will show you how to correctly process federal government payments and avoid potential losses. The class will also help you understand how to use the Green Book as a resource for handling federal government ACH payments, including enrollments, returns, NOCs and reclamations. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 *Not available for recording access at this time. . Understanding Government Reclamations      Understanding the government reclamation program is crucial to managing your FIs liability associated with benefit payments. Attend this program to increase your understanding of how the reclamation program works. Participants will review the completion of the FMS 133, the rule for limiting liability for all reclamations, processing of DNEs and much more. Don’t miss out on this informative and valuable program. This webinar is designed as an introduction to ACH processing. Participants will review: history of the ACH network, ACH Operating Rules & Guidelines and the ACH network participants. Also included in this course will be a discussion of the flow of ACH debits and credits, ACH risk controls, common uses for ACH & future trends, the proper handling exception entries and the National System of Fines. Through a special partnership with ProfitStars, the presenter for this session will be a representative from The Clearing House Payments Company, the nation’s only private sector ACH Operator, which serves as a "grassroots" provider of payments system leadership, support, and education. Duration: 1 hr. Price: $100 . Untangling the New Reg E Updates       The Board of Governors of the Federal Reserve Bank recently approved amendments to Regulation E. Although the mandatory compliance date came and went, it is important that you understand the regulation and the significance of the recent changes. Regulation E impacts any organization processing electronic transactions with consumers – is your financial institution properly prepared? Join us to achieve a better understanding of the Regulation E updates, consumer Revoked Authorizations, Stop Payments, Error Resolution and mandatory disclosures by financial institutions and merchants. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 Tax Refunds As a RDFI incoming Tax Refunds, both State and Federal, can occasionally be a challenge. You want to make sure you handle refund exceptions correctly to minimize the risk to your financial institution. In this webinar you will learn the answers to these questions:   • What happens when the name and account number do not match?   • What happens if the account is closed or the customer/member is deceased?   • What happens if the payment posts to the wrong account? Who is at fault?   • What are the rights and obligations of the RDFI, customer and tax preparer? Who should attend? ACH Operations, branch personnel, Compliance Officers and AAP candidates AAPs will earn 1.8 AAP credits. Through a special partnership with ProfitStars, the presenter for this session will be a representative from WACHA, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 The Complete ACH Program – Getting Your Ducks in a Row      Whether you are new to ACH Origination or an old pro, this session will help you evaluate the effectiveness of your ACH program. Find out how to develop policies and procedures, agreements and processes for handling exceptions and then we’ll put it all together for the complete ACH program! Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 Wait, You Can't Convert That – Check Conversion Error Resolution In this 60-minute online session you will learn: What is an ineligible item for check conversion? How do we return an item that was not supposed to be converted? Is this really unauthorized or does the consumer not want to accept electronic transactions? Stop payments on converted checks HELOC and check conversion Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1 hr. Price: $100 What to Tell the Board About ACH Risk      Keep ACH process explanations simple! Help your Board of Directors understand ACH risk as they are ultimately responsible for overseeing management's execution of your ACH program. This webinar is created to give you the tools and information to explain ACH risks to your Board in terms they can understand. Information covered in this session includes: ACH Network overview, Risks associated with ACH and their impact on your institution, and Role and responsibilities of the Board in your ACH Risk Management Program Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 What You Need to Know About the New ODFI Reporting Requirements Rule The ODFI carries all of the responsibility and liability for the ACH entries they introduce into the Network. Pursuant to that requirement, NACHA recently implemented a two–part Network Enforcement Rule that will put additional requirements on ODFIs who have Originators/Third Party Senders initiating ACH debit entries. Find out how this new rule change will impact you and your Originators. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 What You Should Know About IAT Transactions - Including the Effective Date Extension Even though the effective date for the International ACH Transaction (IAT) rule change has been extended to September 18, 2009 – will your financial institution be ready?  All participating RDFIs and ODFIs will be affected by the new rules related to ACH entries that are initiated by entities outside the U.S. Some transactions that appear to be domestic entries today may really be international ACH transactions. We’ll discuss the definition of IAT entries, some of the background behind the new rule, and what it all means to you and your organization. Through a special partnership with ProfitStars, the presenter for this session will be a representative from EPCOR, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150 Zero Dollar Entries and Reversals Both RDFI’s and ODFI’s have to deal with zero dollar transactions, such as NOCs, DNEs and Prenotes on a daily basis.  In today’s fast paced work environment errors happen, so Reversals are becoming more of an everyday occurrence also.    This session will help you comply with the rules surrounding these non-value ACH transactions and live dollar Reversals.   The focus will be on specific problematic issues with these types of entries and the proper usage of Reversals in today’s tough economic times.  We will provide the information your financial institution needs to be able to better handle these transactions and minimize losses. We will look at: Explanation and usage of the Zero dollar entries Problematic situation with Zero dollar entries What is the difference between a reversing file and a reversing entry? Why would you or your originator need to do a reversal? How do you create a reversal? Liability issues for both the ODFI & the RDFI Who should attend: ACH Operations staff, ACH Auditors and AAP candidates AAPs will earn 1.8 AAP credits. Through a special partnership with ProfitStars, the presenter for this session will be a representative from WACHA, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education. Duration: 1.5 hr. Price: $150   >> back to top ACH Manager (Windows) Sessions   ACH – Adding a New ACH Originator This 90-minute session will offer an effective, systematic method for reviewing, qualifying, approving and adding new ACH Originators.  It will cover areas such as: Sample forms available, including an “Application for ACH Origination Customers” and “Originator Setup Worksheets” for the ACH Client and ACH Manager applications Implementing a “Checklist for Adding a New ACH Originator” to document the various procedures and processes involved with reviewing and adding business customers as new ACH Originators How a checklist for adding ACH Originators can serve as an effective operations tool and a sound risk management practice for your financial institution  This online training session is designed for: Financial institution employees who are responsible for or involved with establishing new ACH Originators including ACH coordinators and management personnel, ACH operations and processing staff, credit review personnel, internal auditors and compliance officers Duration: 1.5 hrs. Price: $150   ACH Manager (Windows) – Adding a New Originator             The setup of your ACH Originators is one of the most important processes in ACH Manager. It controls how Originator files are processed, how risk is monitored, how offsets are created and how fees are charged. Are you sure you are adding Originators to ACH Manager correctly? There's more to ACH origination than creating transactions. This session covers the issues critical to getting an Originator up and running, whether it’s your first Originator or 150th! This session will review and explain: How to use the Originator checklist, along with a step by step explanation of the setup and configuration of Originators Steps used to create and configure Originators The Originator ID and its affect on risk tracking The affect of Originator load option settings on the outgoing ACH file Originator load options and the affect during the load process Account configuration settings for fees, offsets, and chargebacks to an Originator account The Income Offset Fee to the financial institution’s general ledger account The configuration of risk tracking for credit and debit transactions Originator schedule creation and configuration New or experienced ACH Manager users will utilize a Procedures Checklist to help streamline the process for setting up Originators. Duration: 1.5 hr. Price: $150 . ACH Manager (Windows) – Backups, Maintenance and Utility Functions  Do you know how to delete loaded transactions and files? Did you know that ACH Manager has several utilities that can aid in the performance, backup, and daily use of the program? If you are ready to get the most out of your ACH Manager installation, this session is for you. Join us for this session to learn about: ACH Manager backup procedures Available utility and maintenance features The merging process and why you may want to merge files The steps and procedures to delete a loaded transaction Options for a mass delete of loaded transactions or files The Archive/Purge utility and the option to use manually or set as a scheduled task Steps for accessing previously archived reports and files The steps and procedures to perform a backup within ACH Manager Options to back up the database Files utilized by ACH Manager and how their location can be changed The process of copying incoming or outgoing files to a location outside of ACH Manager The Authorization Rollover utility, performing manually or as a scheduled task Whether you use ACH Manager as an RDFI or an ODFI, the utilities discussed in this session will be beneficial to your financial institution. This session is also perfect for new or experienced ACH Manager users who are responsible for performing backups and various utility functions, as well as maintaining optimal performance. Duration: 1.5 hr. Price: $150 . ACH Manager (Windows) – Balancing and Settlement Balancing and settlement is a critical part of the origination and receiving process. Do you know how settlement takes place with your ACH Operator? What is a settlement date and how is it created? Did you know that ProfitStars has tools available to assist you with balancing? This session will answer all of these questions and more including: How transactions are settled between you, your Originators, your ACH Operator, and respective receiving FIs The difference between the effective date and the settlement date of a transaction Which reports are available to assist with balancing Available Originator options to track offsets and fees How to use the ACH Manager Warehouse Balancing Form to assist you with balancing How to work with rejects and returns in the balancing process This online session is designed for new or experienced personnel who desire a greater knowledge of the balancing and settlement process within ACH Manager. Duration: 1.5 hr. Price: $150 ACH Manager (Windows) – Daily Origination Procedures       Would you like to organize or streamline your daily procedures in ACH Manager (Windows)? ACH Manager’s powerful features help you efficiently manage your daily ACH processing for both incoming and outgoing items. In this 90-minute online session, we will cover topics and step-by-step procedures, such as: Receiving files from your Originators using ACH Client Performing OFAC screening for all originated and generated IAT transactions Loading files from Originators into ACH Manager Generating outgoing files to the ACH Operator and your host system Working with warnings and error messages that may be encountered while loading Originators files or during generation A review of the reports created during the load and generation processes Copying and merging ACH files Uploading your files New or experienced ACH Manager (Windows) users will benefit from the ideal vantage point of the daily procedures provided during this session. Duration: 1.5 hr. Price: $150 ACH Manager (Windows) – Disaster Recovery Planning The Windows-based version of ACH Manager is installed locally within your financial institution.  This requires you, the Financial Institution, to maintain the application backups. It is also the responsibility of the FI to create and test the disaster recovery plan in relation to ACH Manager (Windows). In this FREE one hour session, you will learn: Why disaster recovery plan is needed? How an effective disaster recovery plan is created? How the disaster recovery plan can be tested? What do examiners and auditors look for in a disaster recovery plan? If FFIEC requirements being met? How backups are created and restored? Where the database files are located? This online session is designed for new or experienced personnel who are creating or updating their disaster recovery plan to cover the Windows-based version of ACH Manager. Duration: 1 hr. Price: FREE ACH Manager (Windows) – Exception Item Processing       Automate and streamline your processing of exception items. In this 90-minute session, we will review how ACH Manager’s File Analysis can watch for, intercept, and/or automate responses to: General ledger items Debits to loan accounts Cross-border payments Late returns Other exception items in your incoming ACH file How ACH Manager can remove, return, and/or reverse the above listed items This online session is perfect for new or experienced ACH Manager users who have attended the ACH Manager File Analysis session. Duration: 1.5 hr. Price: $150 . ACH Manager (Windows) – File Analysis       File analysis can perform several valuable functions simultaneously on your incoming ACH files before they are sent to your host system for processing. Why would you want to “analyze” incoming ACH files?  How do you set up ACH Manager to perform “analysis”?  What are the actual procedures for analyzing incoming ACH files?  What happens after you analyze the files?  The answers to these and other questions and more will be discussed during this 90-minute session. Among the ACH Manager (Windows) analysis features covered, you will learn how to: Create automated chargeback entries to your Originators for the incoming Returns you receive Create automated outgoing Returns for transactions that have been previously identified as “unauthorized” (such as for Death Notification Entries received from the government, and/or revocations or stop payments received from account holders) Automatically correct account numbers or transaction codes for incoming transactions that have been previously identified as incorrect, and send automated NOCs (Notification of Change) for those entries Perform OFAC screening for all incoming IAT transactions Establish parameters to perform other functions such as translating routing/transit numbers, tracking transactions, handling DNEs, and creating and EDI information file Review exception reports which provide alerts to untimely Returns, general ledger account entries, debits to loan accounts, other transactions for which system-defined warning messages are applicable, and any transactions that you have designated to be monitored or watched Review other reports including those containing Prenotes, NOCs, Returns, DNEs, and a summary of all SEC Codes for incoming transactions received This online session is designed for both new and experienced ACH Manager (Windows) users who want to learn how the receiving side of ACH Manager (Windows) can be utilized by performing file analysis.  Note:  Even if your incoming ACH files are sent directly to your processor, file analysis can still be performed on copies of those files (such as creating automated chargeback entries for incoming Returns).    Duration: 1.5 hr. Price: $150 ACH Manager (Windows) – Interactive Hands-On Lab       Are you ready to put your ACH Manager skills to use, but need more practice working within ACH Manager? This special hands-on training session will provide attendees the opportunity to “learn by doing.” Each attendee will be guided through: Step-by-step procedures to set up an ACH origination customer Loading files received from Originators into ACH Manager Generation of outgoing ACH files How to perform analysis on an incoming ACH file The creation of an outgoing ACH Return or NOC After registering for this training, participants may request discussion of additional areas within ACH Manager. If you would like to receive hands-on experience for a specific feature or function within ACH Manager, send an email to ACHEducation@Goldleaf.com you’re your institution name and details. This session is limited to a maximum of three attendees to allow for personal instruction and interaction. Duration: 2 hr. Price: $150 ACH Manager (Windows) – Overview and Setup Guide Are you new to the ACH Manager application? Are you ready to learn what functions ACH Manager can perform? Did you know that ACH Manager has features that will benefit you as an RDFI and as an ODFI? If you are ready to learn, then this is the session for you. This session will review and explain: The functionality ACH Manager provides for a RDFI The functionality ACH Manager provides for an ODFI How to best utilize available security features Steps for creating users and establishing user authorities  How to setup and configure single or multiple DFIs Steps to complete the generation information and the available fields File directories - their importance and how they can be configured The file renaming process and what it means to you How and why your should maintain the Non-Business Day Calendar How users navigate within the software program This online session is an excellent starting point for users that are new to the ACH Manager software application. This is an introductory class that will provide a foundational understanding of the ACH Manager program. No prior experience is required. Duration: 1.5 hr. Price: $150 ACH Manager (Windows) – Setting Up and Using TransLink       TransLink is a module of the ACH Manager software application which extracts and translates the addenda records (i.e., payment-related information) contained in a financial institution’s incoming ACH files. This module also allows a financial institution to provide the translated addenda records to customers who have requested the data. This session will cover: A description of EDI (Electronic Data Interchange) ACH Rule requirements that all RDFIs must follow regarding addenda records TransLink features and functionality Step-by-step procedures for setting up and using the TransLink module The various options for distributing translated data to customers Available reports including the Translation Report and the Marketing Report This 90-minute session is designed for ACH Manager users who have purchased the TransLink module and/or users who are interested in learning how the TransLink functionality can improve operations and respond to customer requirements. Duration: 1.5 hr. Price: $150 ACH Manager (Windows) – Tracking and Managing ACH Risk       Do you know the difference between ACH systemic risk, operational risk, fraud risk, and credit risk? Did you know the ACH Rules actually require Originating Depository financial institutions (ODFIs) to set exposure limits for each corporate Originator or Third-Party Sender, review exposure limits periodically, and monitor entries relative to exposure limits across multiple settlement dates? Do you know how the ACH Manager application can ensure your compliance with those requirements? This session will review and explain: Why ACH risk is so important The four types of ACH risk, along with ways to manage and reduce risk exposure Creating a Return Ratio Report in ACH Manager, and why the report is important Establishing credit ratings and exposure limits for ACH Originators Identifying and managing risk in ACH Manager for ACH credit and ACH debit transactions Risk tools for ACH credit files and ACH debit files Using the risk reports produced by ACH Manager This online session is designed for ACH Manager users who are interested in learning about ACH risk, as well as how to utilize the ACH Manager software application to manage and monitor the risks associated with ACH origination. Duration: 1.5 hr. Price: $150 Adding a New ACH Originator: A Comprehensive Review of Procedures If your financial institution doesn’t already have in place an effective, systematic method for reviewing, qualifying, approving and adding new ACH Originators – or if your current process could use some updating and improvement – this 90-minute online session will provide you with valuable information and useful tips. Among the resources that will be described in this session are a sample “Application for ACH Origination Customers”, as well as “Originator Setup Worksheets” for the ACH Client and ACH Manager software applications. The main focus of the session will be the review of a new “Checklist for Adding a New ACH Originator”.  This document will replace any scattered or outdated notes, as well as any unwritten, ‘assumed’ processes, with a formal, comprehensive checklist which will cover the procedures for reviewing and adding your business customers as new ACH Originators.  Through this session you’ll discover how this checklist for adding ACH Originators can serve as an effective operations tool and a sound risk management practice for your financial institution.  The checklist incorporates information from NACHA’s recently issued ACH Risk Management White Paper titled “ODFI Best Practices for Originating ACH Transactions”. Duration: 1.5 hr. Price: $150 IAT Awareness for ACH Manager (Windows) and ACH Client On September 18th, 2009 NACHA will release the new IAT SEC code. Software changes to support the new IAT SEC code rules are underway and will be available in advance of the September, 18, 2009, rules effective date. This informational session will cover and address concerns related to ACH Client and ACH Manager when working with the new IAT SEC code such as: Enhancements to ACH Client to support IAT transactions Enhancements to ACH Manager to support IAT transactions Projected availability dates OFAC checking and ACH Manager PBR and CBR returns in ACH Manager Attend this free session to learn more about how ProfitStars is preparing for the implementation of the IAT SEC code. Duration: 45 min Price: FREE . Preparing for an Audit in ACH Manager (Windows) Did you know that according to the ACH rules, a financial institution is required to complete an ACH audit every year by December 1st? This 60-minute session is designed to assist financial institutions with preparing for their ACH audit within ACH Manager. This session will review critical procedures and features of ACH Manager, such as: Utilizing security settings Examining user authorities and recommendations for segregation of duties Creating a Return Ratio report Identifying and managing risk in ACH Manager Performing daily procedures, along with dual control recommendations  Employing risk tools for ACH credit files and ACH debit files Using the risk reports produced by ACH Manager This online session is designed for experienced ACH Manager users who are interested in learning more about the application and for those preparing for an ACH audit and review. Duration: 1 hr. Price: $100 .   >> back to top ACH Manager (Web) Sessions   ACH – Adding a New ACH Originator This 90-minute session will offer an effective, systematic method for reviewing, qualifying, approving and adding new ACH Originators.  It will cover areas such as: Sample forms available, including an “Application for ACH Origination Customers” and “Originator Setup Worksheets” for the ACH Client and ACH Manager applications Implementing a “Checklist for Adding a New ACH Originator” to document the various procedures and processes involved with reviewing and adding business customers as new ACH Originators How a checklist for adding ACH Originators can serve as an effective operations tool and a sound risk management practice for your financial institution  This online training session is designed for: Financial institution employees who are responsible for or involved with establishing new ACH Originators including ACH coordinators and management personnel, ACH operations and processing staff, credit review personnel, internal auditors and compliance officers Duration: 1.5 hrs. Price: $150   ACH Client, ACH Manager (Web), and Remote Deposit Express Disaster Recovery Planning The ACH Client, Remote Deposit Express and the web version of ACH Manager are all applications that are accessed via the Internet.  As web based applications what precautions should you, the Financial Institution take in the event of a disaster? What actually qualifies as a disaster? How long are files and reports available for your access? All these question and more will be answered in this one hour FREE session. In this FREE one hour session, you will learn: What are ACH Rules that define a disaster? How can ACH Client, Remote Deposit Express, and ACH Manager be used to maintain a contact list for Key Personnel? How long are files and reports available in ProfitStars online products? How can an FI be assured of the measures ProfitStars has taken for disaster recovery? What does an FI need to do in the event of a disaster? This online session is designed for new or experienced personnel who are creating or updating their disaster recovery plan to cover ACH Client, Remote Deposit Express and ACH Manager (web). Duration: 1 hr. Price: FREE ACH Client, Remote Deposit Express, and ACH Manager (Web) – The Ins and Outs of Multifactor Authentication Methods This FREE, 45-minute session will review the following three multifactor authentication methods with are now available with our Internet-based software applications:    Adaptive Authentication with Challenge Questions* Adaptive Authentication with Tokens** Direct Tokens** Areas covered in this training presentation will include: Why Authentication Is Important Enrollment Steps for Adaptive Authentication with Challenge Questions Site-to-User Authentication and Risk-Based Analysis Hardware Tokens, Including Options for FI Control or Customer Control Software Tokens, Including License Files and Token Software Procedures for Unlocking Users, Requiring Re-Enrollment, etc. Implementing the Multifactor Authentication Method(s) You Select The information and tips provided during this training will help you determine which authentication method(s) are best suited for your financial institution AND your customers.  For example, you may decide to use one method for FI users accessing ACH Client, Remote Deposit Express and ACH Manager (Web), and another method for customer users accessing ACH Client and Remote Deposit Express. Please Note: *The Adaptive Authentication with Challenge Questions option became available with the 2.4 release of ACH Client and Remote Deposit Express on 11/15/06. **The Adaptive Authentication with Tokens option and the Direct Tokens option both became available with the 2.8 releases of ACH Client, Remote Deposit Express and ACH Manager on 9/18/09.   Duration: 45 min. Price: FREE ($100 value)   ACH Manager (Web) – Adding a New Originator       The setup of your ACH Originators is one of the most important processes in ACH Manager (Web). This setup controls how Originator files are processed, how risk is monitored, how offsets are created, and how fees are charged. This session covers the issues critical to getting an Originator up and running. This session will review and explain: How to use or adjust the default values within ACH Manager (Web) The steps to create and configure Originators The steps to create and assign Originator Profiles to an Originator How to copy Originator Profiles Originator load options and the resulting actions during the load process Account configuration settings for fees, offsets, and chargebacks to an Originator profile The Income Offset Fee to the financial institution’s account The multiple configurations for risk tracking Originator schedule creation and configuration New or experienced ACH Manager (Web) users will find this session helpful, and can utilize a Procedures Checklist to help streamline the process for setting up Originators. Duration: 1.5 hr. Price: $150 ACH Manager (Web) – Daily Origination Procedures       Would you like to organize or streamline your daily procedures in ACH Manager (Web)? ACH Manager (Web)’s powerful features help you efficiently manage your daily ACH processing for both incoming and outgoing items. In this 90-minute online session, we will cover topics and step-by-step procedures, such as: Configuring the Originator File Validations Receiving files from your Originators using ACH Client Manually loading files from Originators into ACH Manager (Web) Working with files that are automatically or manually uploaded to ACH Manager (Web) Generating outgoing files to the ACH Operator and your host system Performing OFAC screening Creating reversal transactions Reviewing the reports created during the load and generation processes Downloading your generated files Balancing procedures ACH Manager (Web) users will benefit from the ideal vantage point of the daily procedures provided during this session. Duration: 1.5 hr. Price: $150 ACH Manager (Web) – Exception Item Processing       Automate and streamline your processing of exception items by attending this online training. In this 90-minute session, we will review how ACH Manager (Web)’s File Analysis can watch for, intercept, and/or automate responses to: General ledger items Debits to loan accounts Late returns Other exception items in your incoming ACH file We will also review how ACH Manager (Web) can remove, return, and/or reverse the above listed items, and we’ll explain how to create outgoing Returns and NOC’s – and even how to refuse an NOC.  Throughout the session we’ll also cover how to make the optimum use of the reports created by the application. This online session is designed for new or experienced ACH Manager (Web) users who have attended the ACH Manager (Web) File Analysis session. Duration: 1.5 hr. Price: $150 ACH Manager (Web) – File Analysis       File analysis can perform several valuable functions simultaneously on your incoming ACH files before they are sent to your host system for processing. Why would you want to “analyze” incoming ACH files?  How do you set up ACH Manager (Web) to perform “analysis”?  What are the actual procedures for analyzing incoming ACH files?  What happens after you analyze the files?  The answers to these and other questions and more will be discussed during this 90-minute session. Among the ACH Manager (Web) analysis features covered, you will learn how to: Configure ACH Manager (Web) to automatically perform analysis on uploaded files Perform OFAC screening on all incoming IAT transactions Adjust settings for Incoming File Validations Create automated chargeback entries to your Originators for the incoming Returns you receive Create automated outgoing Returns for transactions that have been previously identified as “unauthorized” (such as for Death Notification Entries received from the government, and/or revocations or stop payments received from account holders) Automatically correct account numbers or transaction codes for incoming transactions that have been previously identified as incorrect, and send automated NOCs (Notification of Change) for those entries Establish parameters to perform other functions such as translating routing/transit numbers and handling DNEs Review exception reports which provide alerts to untimely Returns, general ledger account entries, debits to loan accounts, other transactions for which system-defined warning messages are applicable, and any transactions that you have designated to be monitored or watched Review other reports including those containing Prenotes, NOCs, Returns, DNEs, and a summary of all SEC Codes for incoming transactions received This online session is designed for ACH Manager (Web) users who want to learn how the receiving side of ACH Manager (Web) can be utilized by performing file analysis.  Note:  Even if your incoming ACH files are sent directly to your processor, file analysis can still be performed on copies of those files (such as creating automated chargeback entries for incoming Returns).    Duration: 1.5 hr. Price: $150   ACH Manager (Web) – FI Setup and FI Users Are you ready to learn what functions ACH Manager (Web) can perform? Are you ready to learn how to set up your financial institution and users? If you’re ready to learn how to configure and manage the ACH Manager (Web) application, then this is the session for you.  Following a brief introduction to the ACH Manager (Web) software, this session will review and explain: The functionality ACH Manager (Web) provides for an ODFI Settings and parameters that tell the application how to work Steps to complete the FI Details screen and the various fields How to best utilize security features Steps for creating users and establishing user rights  How to make use of user templates How to set up and configure single or multiple financial institutions The Non-Business Day Calendar and how additional days can be added if needed How the Report Manger can be utilized by end users This online session is an excellent starting point for users that are new to the ACH Manager (Web) software application. This is an introductory class that will provide a foundational understanding of ACH Manager (Web). No prior experience is required. Duration: 1.5 hr. Price: $150   ACH Manager (Web) – OFAC Screening This FREE, 45-minute session will describe the OFAC screening process and OFAC White List management for ACH Manager (Web) and cover areas such as: OFAC Screening during file load, Generation and Analysis OFAC Screening Report Reviewing HIT transactions White Listing transactions OFAC White List management This session is designed for users that wish to learn about using the OFAC screening service and OFAC White List management feature of ACH Manager (Web.) Duration: 45 min. Price: FREE ($100 value)   ACH Manager (Web) – Tracking and Managing ACH Risk       Do you know the difference between ACH systemic risk, operational risk, fraud risk, and credit risk? Did you know the ACH Rules actually require Originating Depository Financial Institutions (ODFIs) to set exposure limits for each corporate Originator or Third-Party Sender, review exposure limits periodically, and monitor entries relative to exposure limits across multiple settlement dates? Do you know how the ACH Manager (Web) application can ensure your compliance with those requirements? This session will review and explain: Why ACH risk is so important The four types of ACH risk, along with ways to manage and reduce risk exposure via use of the ACH Manager (Web) application How to create a Return Ratio Report in ACH Manager (Web), and why the report is important Establishing credit ratings and exposure limits for ACH Originators, and setting risk limits in ACH Manager (Web) for Originators and Originator Profiles Identifying and managing risk in ACH Manager (Web) for ACH credit and ACH debit transactions Risk tools for ACH credit files and ACH debit files The difference between Stage 1 and Stage 2 risk Using the risk reports produced by ACH Manager (Web) Performing searches of audit log entries Assigning permissions for users to allow for the segregation of duties This online session is designed for ACH Manager (Web) users who are interested in learning about ACH risk, as well as, how to utilize ACH Manager (Web) to manage and monitor the risks associated with ACH origination. Duration: 1.5 hr. Price: $150   Preparing for an Audit in ACH Manager (Web) Did you know that according to the ACH rules, a financial institution is required to complete an ACH audit every year by December 1st? This 60-minute session is designed to assist financial institutions with preparing for their ACH audit within the new release of ACH Manager (Web.) This session will review critical procedures and features of ACH Manager, such as: Utilizing security settings Reviewing user rights using the FI Users report Examining user rights and recommendations for segregation of duties Creating a Return Ratio report Identifying and managing risk in ACH Manager Performing daily procedures, along with dual control recommendations  Using the risk reports produced by ACH Manager Creating an Originator report to review Originators This online session is designed for experienced ACH Manager users who are interested in learning more about the application and for those preparing for an ACH audit and review. Duration: 1 hr. Price: $100   >> back to top ACH Client Sessions   A 60-minute Overview of ACH Origination and ACH Client     This online session is designed to provide your financial institution non-ACH personnel with a basic understanding of ACH origination services.  Training also includes a review of the ACH Client application that your business customer can use to create ACH transactions. Personnel completing this session will learn: The benefits of ACH origination to originators and financial institutions Why financial institutions want to market their ACH services Marketing your ACH services – Additional industries to target What documents to consider collecting  from ACH originators to evaluate their creditworthiness The responsibilities of the participants involved in the ACH Network How to answer basic inquiries about ACH and your ACH origination software Employees, from tellers and customer services representatives to loan officers and senior management, will benefit from learning what ACH is all about and where your financial institution and your ACH originators fit into the overall process. Duration: 1 hr. Price: $100 A Guide to Technical Aspects of ACH Client/Remote Deposit Express for IT Staff and Beginners      This session provides a step-by- step explanation of how to ensure that your computer and your customers’ computers run smoothly with ACH Client and/or Remote Deposit Express.  An open discussion is included to permit attendees, from IT Staff to the non-computer savvy, the opportunity to ask questions relative to the session content. This 60-minute session will include topics such as: Minimum system requirements for the applications Trusted Sites Zone and how to add ProfitStars to the list Adjusting security settings to optimum performance How to create a proper desktop shortcut and how to recognize an incorrect shortcut Navigating the initial login steps Branding – What it is and how to do it Technical aspects within the application This session is recommended for new and existing users who would like to know how to easily resolve and avoid technical problems. No prior experience with ACH Client/Remote Deposit Express is needed for this session. Duration: 1 hr. Price: $100   ACH – Adding a New ACH Originator This 90-minute session will offer an effective, systematic method for reviewing, qualifying, approving and adding new ACH Originators.  It will cover areas such as: Sample forms available, including an “Application for ACH Origination Customers” and “Originator Setup Worksheets” for the ACH Client and ACH Manager applications Implementing a “Checklist for Adding a New ACH Originator” to document the various procedures and processes involved with reviewing and adding business customers as new ACH Originators How a checklist for adding ACH Originators can serve as an effective operations tool and a sound risk management practice for your financial institution  This online training session is designed for: Financial institution employees who are responsible for or involved with establishing new ACH Originators including ACH coordinators and management personnel, ACH operations and processing staff, credit review personnel, internal auditors and compliance officers Duration: 1.5 hrs. Price: $150   ACH Client – All About Importing and Exporting When would a customer use the importing functionality? Where and how are export profiles established? What type of file formats are involved in importing and exporting? When are export files created and how are they saved? What is the mapping process and how is it performed? Along with the answers to these questions, this session will cover: The details of transaction records The acceptable import file formats along with helpful notes The steps to import a file and convert bulk files to ACH files The steps to create a CSV and QuickBooks export profile Import demonstrations will be conducted for both the creation of transaction records as well as the updating of transaction records. Duration: 1.5 hr. Price: $150 ACH Client – All About Standing Orders       Since Standing Orders eliminate the need for manual submission and approval, they can greatly simplify the ACH origination process. If you originate recurring transactions, Standing Orders may be an option for you the financial institution or for certain customers. Recurring ACH entries with amounts and schedules that do not routinely change can be designated as Standing Order transactions. Once these transactions are submitted and approved the first time (or Prenoted), they are automatically generated based upon the recurring schedule and expiration assigned to each transaction. This online session will review: What are Standing Orders and when are they used How to set up a Standing Order Category on the FI side How to complete the Standing Order Category Configuration on the Customer side How recurring Schedules are established for Standing Order transactions How Standing Order transactions are submitted and approved the first time How to edit Standing Order transactions What reports are available for Standing Order transactions This online session will review everything you need to know to establish and use Standing Order transactions. We’ll incorporate exercises within the software application, including the procedures to set up and maintain specific types of Standing Order transactions such as loan payments. Duration: 1.5 hr. Price: $150 ACH Client – All About Users Do you need to set up additional users? This session will demonstrate the process for setting up both FI and Customer users, as well as an explanation of, File Load rights, report rights, Admin users, and much more. Attend this session to also learn more about the following areas:   The Multifactor process Specific reporting associated with the Multifactor process Establishing password parameters and resetting passwords What to do with locked and inactive users Assigning Permissions and Authorities Security and how dual control can protect your FI This session is applicable to financial institutions that are using ACH Client for ACH origination and/or using Remote Deposit Express for check truncation. Duration: 1.5 hr. Price: $150           ACH Client – ARC and BOC Origination       With ACH Client, your Originators can dramatically improve collections on check payments received through lockbox/dropbox and in-person. Scanning and converting checks to electronic debits improves the speed and success of collections on these items. This 90-minute session will cover: Rules and regulations governing ARC and BOC transactions Steps to install and use a check scanner Steps to set up Originators to convert check items When to use the Check Exception List Attend this session to fully leverage your payments franchise and to boost ACH fee revenues associated with these payment types. Note: Prior to attending this session, we recommend that users attend the FI Setup and Administration and Customer Setup and Transaction Creation sessions. Duration: 1.5 hr. Price: $150 ACH Client – Beyond BOC: A Review of BOC, ARC and POP       Are your ACH Originators creating BOC entries? Are you considering offering BOC to your ACH Originators? Do you need a review of ARC and POP? If so, this session is just what you need. This 90-minute session will provide: An in-depth review of BOC transactions A review of the rules and regulations of ARC, BOC, and POP transactions Benefits of offering and using e-check applications Steps to creating and submitting BOC transactions within ACH Client Resources for e-check applications This session will prepare you to answer your ACH Originators’ questions concerning BOC, ARC, and POP transactions. Duration: 1.5 hr. Price: $150   ACH Client – Converting from ACH Client for Windows       In response to requests from users who still have customers using the PC-based ACH Client for Windows programs, we’ve added this session to provide everything you need to know about converting those Originators to the Internet-based ACH Client program. This session will cover: An overview of ACH Client Reasons why your Originators will want to convert Terminology changes A database review of ACH Client for Windows Preparations for the conversion process Step-by-step conversion procedures Common problems and pitfalls to avoid This training is suitable for Originators as well as FI staff.  Note: This session is available as custom training only. Duration: 1.5 hr. Price: $150   ACH Client – Creating Automated Enrollments (ENRs)       Through this session, you’ll learn how the Automated Enrollment process provides you with a method to transmit enrollments to Federal Government agencies for future ACH credits on behalf of both your consumer and corporate account holders. The Automated Enrollment (ENR) format is actually the preferred method of providing enrollment information to a Federal Government agency on behalf of a customer. Over 810 thousand enrollments were made in 2008 by using ENRs, which is a 53.6% increase over 2007. This 90-minute session will cover: Automated Enrollments background information Using ACH Client to create and submit ENRs Since ENRs cannot be created using FedLine AdvantageSM, take advantage of your ACH Client program to submit them! Duration: 1 hr. Price: $100 ACH Client – Creating a CCD Express Tax Category Is your financial institution using the Express Tax feature? Do you need more information on the Express Tax feature? This 90-minute session will cover the following: NACHA Operating Rules related to Tax Payments Differences between a CCD Tax Category and a CCD Express Tax Category Benefits to using the Express Tax feature Steps to create a CCD Express Tax Category in ACH Client No matter if you are already using the Express Tax feature or just need more information, this online session is for you. Duration: 1.5 hr. Price: $150   ACH Client – IAT Origination This 90-minute session will provide an overview of IAT rules and compliance requirements, along with details as to where to locate additional IAT resources. You’ll also learn how to implement the IAT SEC Code in ACH Client by taking a step-by-step walk through processes and functions such as: Identifying the information that needs to be gathered before creating IAT transactions Adding incoming and outgoing IAT Categories Creating IAT transactions in ACH Client The completion of required fields and areas which are unique to IAT Even if you’re just thinking about using IAT, this is a can’t-miss session! Duration:  1.5 hr. Price: $150 ACH Client – Interactive Hands-On Lab       Do you feel the best way to learn is by hands-on experience? If so, this convenient online training session was designed for you. Each session is limited to a maximum of three attendees to allow for personal instruction and interaction. During this training, each attendee will: Log in and use the ACH Client application Complete various training exercises Conquer scenarios We’ll answer questions you bring to the session, as well as provide helpful suggestions and feedback while you actually “learn by doing.” Duration: 2 hr. Price: $150 . ACH Client – Optimizing Your ACH Client Program       This online session is offered to provide established users with suggestions, functions, utilities, and options that may help to improve or streamline your operations or procedures involving the ACH Client application. This 90-minute session will cover: ACH Client features and functionality How to maximize use of your ACH Client program Ideas from other users and from ACH/RDX Product Support personnel Duration: 1.5 hr. Price: $150 ACH Client – POP Origination       The POP Standard Entry Class Code is used by ACH Originators as a method of payment for the in-person purchase of goods or services by Receivers. With a written authorization in place and a notice provided, the ACH Originator may initiate these single-entry debit transactions. This 90-minute online session will cover the following: History of the POP SEC Code NACHA Operating Rules associated with POP transactions Setting up an ACH Originator in ACH Client to create POP transactions Steps for creating, submitting, and approving POP transactions Resources available on the ACH/RDX Support Site This online session is ideal for financial institutions that are allowing or have considered allowing ACH Originators to create POP transactions. Duration: 1.5 hr. Price: $150 ACH Client – RCK Origination       The RCK Standard Entry Class Code is used by ACH Originators as a method to re-present a check that has been processed through the check collection system and returned because of insufficient or uncollected funds. Your ACH Originators can use ACH Client to create RCK transactions along with improving the speed and success of collections on return checks. This 60-minute online session will cover the following: Rules and regulations governing RCK transactions Installing a check scanner Setting up an ACH Originator to create RCK transactions Accessing check images through the RDM ITMS website Using the Check Exception List Note: We recommend that users first attend the FI Setup and Administration session and the Customer Setup and Transaction Creation session. Duration: 1 hr. Price: $100 ACH Client – Reports, Resources, and Reminders    What reports should ACH Originators review when they submit an ACH file? What report should your financial institution review when files are picked up? We will take an in-depth look at the ACH Client reports available to your financial institution and your ACH Originators. What resources are available at your fingertips? Do you need a refresher on some of the features and functions of ACH Client? This 90-minute session will cover the following: Reports available on the FI side and Customer side of ACH Client When and how to create reports in ACH Client Resources available on the ACH/RDX Support Site Features and functions to help you use ACH Client more effectively If you are an experienced ACH Client user searching for a refresher course, this 90-minute session is for you. Duration: 1.5 hr. Price: $150 ACH Client – Security, Functionality, and Risk Controls This 90-minutes session reviews the following: Resources available on the ProfitStars Compliance Access Website Security measures built into ACH Client Risk controls available within ACH Client Tips on maintaining controls within ACH Client Use this online session to refresh your understanding of the security and risk controls available within ACH Client. Duration: 1.5 hr. Price: $150 ACH Client – Tips, Hints and Shortcuts    This 90-minute online session is designed to present, explain, and demonstrate various tips, hints, and shortcuts regarding the use of the ACH Client application. Due to the nature of the material covered, this presentation is generally intended for experienced ACH Client users. The following is reviewed in this session: Category setup procedures Branding your ACH Client site Access reminders Various tips and hints The numerous points and reminders covered in this session have been collected from trainers, support personnel, and actual ACH Client users. Note: The tips, hints, and shortcuts offered will apply to ACH Client as an ACH origination software program, but most of the information will also apply to the Remote Deposit Express application. Duration: 1.5 hr. Price: $150 ACH Client – Using Schedules and Standing Orders This FREE, 60-minute session will describe the functionality involving both Schedules and Standing Orders for recurring ACH transactions.  It will cover areas such as: How Schedules are established and applied for recurring transactions When and how Standing Orders can be used Ways that Standing Orders can simplify the ACH origination process How to set up, initiate and edit Standing Order transactions This online training session is designed for: Business customers who are existing users of the ACH Client application Financial institution employees who use ACH Client for recurring transactions (such as loan payments or account transfers) Financial institution employees who train business customers on the use of ACH Client   Duration: 1 hr. Price: FREE ACH Client – Walking Through the Setup of Customers and Categories    This 90-minute interactive session will walk through the steps within the FI side of the ACH Client application for establishing Customers and their Categories. This presentation is designed for financial institution users who want to learn: Procedures involving the setup of their business customers as ACH Originators Steps for setting up a Customer who will create payroll transactions Steps for setting up a Customer who will send pass-through files This session may also act as a refresher course for financial institution users. When registering for this session, attendees are encouraged to submit any special Customer setup scenarios they would like demonstrated. Questions are welcome throughout the training session. Duration: 1.5 hr. Price: $150 ACH Client – Walking Through the Setup, Submission and Approval of Transactions    This 90-minute interactive session will walk through the steps within the Customer side of the ACH Client application for establishing transaction records, as well as submitting and approving ACH transactions. This presentation is designed for financial institution users who want to learn: To train their business customers how to create transactions Steps for setting up recurring payroll transactions, split transactions, and transfers The session is also designed for Customer users who need to learn the creation, submission, and approval process. When registering for this session, attendees are encouraged to submit any special transaction setup up scenarios that they would like demonstrated. Duration: 1.5 hr. Price: $150 ACH Client – Your Financial Institution as an ACH Originator     Your customers use ACH Client to pay their employees, to reimburse expenses, and to collect payments. Your financial institution can use ACH Client internally for the very same purposes! In this FREE 60-minute session, the following will be covered: Using ACH Client to set up your financial institution as a customer Adding your financial institution employees as customer users Creating a PPD Category to use for payroll, employee expense reimbursements, safe deposit box billing, loan payments, and more Creating a CCD Category to use for accounts payable Creating, submitting, and approving transactions at your financial institution Duration: 1 hr. Price: FREE   ACH Client, ACH Manager (Web), and Remote Deposit Express Disaster Recovery Planning The ACH Client, Remote Deposit Express and the web version of ACH Manager are all applications that are accessed via the Internet.  As web based applications what precautions should you, the Financial Institution take in the event of a disaster? What actually qualifies as a disaster? How long are files and reports available for your access? All these question and more will be answered in this one hour FREE session. In this FREE one hour session, you will learn: What are ACH Rules that define a disaster? How can ACH Client, Remote Deposit Express, and ACH Manager be used to maintain a contact list for Key Personnel? How long are files and reports available in ProfitStars online products? How can an FI be assured of the measures ProfitStars has taken for disaster recovery? What does an FI need to do in the event of a disaster? This online session is designed for new or experienced personnel who are creating or updating their disaster recovery plan to cover ACH Client, Remote Deposit Express and ACH Manager (web). Duration: 1 hr. Price: FREE ACH Client and Remote Deposit Express: All About Reports, the Report Manager, and Exporting Are you and your business customers making the most effective use of reports and report-related functionality within the software application? This FREE, 60-minute webinar will cover the following areas: Creating and executing reports within ACH Client and Remote Deposit Express Reports automatically generated on both the Financial Institution and Customer sides of the application On-demand reports available, including Accounting Reports for the Financial Institution and its Customers Features within Report Manager Report printing in PDF formats Creating customized ACH and Remote Deposit transaction reports by utilizing the View functionality Using the Export functionality to create customized QuickBooks or comma-delimited files/reports Attend this informative online session to make sure your financial institution knows and understands all of the file pickup and delivery options and has made the most practical and effective choices. Duration: 1 hr. Price: FREE ($100 value)   ACH Client and Remote Deposit Express – Deleting Customer Websites       With ACH Client and Remote Deposit Express, it is important to keep your customer websites organized and efficient to maximize reporting and help prepare for audits. From time to time, customers will change financial institutions or go out of business and their website is not deleted. If the proper steps are not followed, deleting these obsolete sites can be difficult. In this 60-minute session, we will cover: How to remove transactions from the customer site How to remove ACH Categories and Remote Deposit Definitions How to remove Customer Users How to remove the Customer Definition This session is designed to assist financial institutions with deleting customers from ACH Client and Remote Deposit Express. Note: It is recommended that attendees of this session are familiar with adding Customer Definitions, adding ACH Client Categories or Remote Deposit Definitions, and adding Customer Users. Duration: 1 hr. Price: $100   ACH Client and Remote Deposit Express – Options for Picking Up Your Customers’ ACH and Remote Deposit Items This training will provide a comprehensive review of all your options for picking up ACH and Remote Deposit items from customers, and then downloading ACH and Remote Deposit files or delivering them to a processor. Included are enhancements from the 2.7 release which allow you to schedule automatic file pickups and provide you new file delivery options. Options available on a system level (by contacting ProfitStars) will also be covered. This 90-minute online training session will answer the following questions and more: How do I schedule automatic file pickups? Is the pickup process for pass-through files different from collections? Can our ACH files be delivered directly to our processor? What information is included on the ACH transactions with a certain Effective Entry Date when transactions with a different Effective Entry Date are in the same collection? What is the difference between choosing Select All and Select Today? How long do files remain in the Previously Picked Up area? What does the Processing Date column mean on the Pick Up Transactions screen? Can separate files be created when I pick up collections from multiple customers? What naming convention does ACH Client assign the ACH files it creates? What naming convention does Remote Deposit Express assign the Remote Deposit files it creates? Attend this informative online session to make sure your financial institution knows and understands all of the file pickup and delivery options and has made the most practical and effective choices. Duration: 1.5 hr. Price: FREE ($150 value)   ACH Client, Remote Deposit Express, and ACH Manager (Web) – The Ins and Outs of Multifactor Authentication Methods This FREE, 45-minute session will review the following three multifactor authentication methods with are available with our Internet-based software applications: Adaptive Authentication with Challenge Questions* Adaptive Authentication with Tokens** Direct Tokens** Areas covered in this training presentation will include: Why Authentication Is Important Enrollment Steps for Adaptive Authentication with Challenge Questions Site-to-User Authentication and Risk-Based Analysis Hardware Tokens, Including Options for FI Control or Customer Control Software Tokens, Including License Files and Token Software Procedures for Unlocking Users, Requiring Re-Enrollment, etc. Implementing the Multifactor Authentication Method(s) You Select The information and tips provided during this training will help you determine which authentication method(s) are best suited for your financial institution AND your customers.  For example, you may decide to use one method for FI users accessing ACH Client, Remote Deposit Express and ACH Manager (Web), and another method for customer users accessing ACH Client and Remote Deposit Express. Please Note: *The Adaptive Authentication with Challenge Questions option became available with the 2.4 release of ACH Client and Remote Deposit Express on 11/15/06. **The Adaptive Authentication with Tokens option and the Direct Tokens option both became available with the 2.8 releases of ACH Client, Remote Deposit Express and ACH Manager on 9/18/09.   Duration: 45 min. Price: FREE ($100 value) E-Giving: What It Is and How to Offer It Using ACH Client This FREE online training session for financial institution will cover: The concept of E-Giving and how it works with ACH processing E-Giving advantages and benefits to both the donor and the receiver How to set up a customer in your ACH Client software that will be using E-Giving How your customer can use the ACH Client software to create E-Giving transactions – including recurring transactions that are automatically submitted Plus, you’ll be able to download FREE session materials including “E-Giving Frequently Asked Questions” and a “Sample E-Giving Enrollment and Authorization Form”. Duration: 1 hr. Price: FREE IAT Awareness for ACH Manager and ACH Client On September 18th, 2009 NACHA will release the new IAT SEC code. Software changes to support the new IAT SEC code rules are underway and will be available in advance of the September, 18, 2009, rules effective date. This informational session will cover and address concerns related to ACH Client and ACH Manager when working with the new IAT SEC code such as: Enhancements to ACH Client to support IAT transactions Enhancements to ACH Manager to support IAT transactions Projected availability dates OFAC checking and ACH Manager PBR and CBR returns in ACH Manager Attend this free session to learn more about how ProfitStars is preparing for the implementation of the IAT SEC code. Duration: 45 min Price: FREE Let’s Get Direct with Direct Deposit – Preparing Customers to Create PPD Transactions in ACH Client The Prearranged Payment or Deposit (PPD) format allows ACH Originators to credit payroll directly to their employees’ accounts. Do you have ACH Originators using ACH Client for direct deposit transactions? Are they aware of features within ACH Client to assist them with direct deposit? This 90-minute online training session reviews: ACH rules and compliance of PPD transactions Statistics on PPD transactions Creating a new customer in ACH Client Adding a PPD Category for a customer Steps for creating payroll transactions in ACH Client Attend this session to help prepare your ACH Originators to create PPD credit transactions in ACH Client. Duration: 1.5 hr. Price: $150   Let’s Get Risky – Creating WEB and TEL Transactions in ACH Client TEL and WEB are Standard Entry Class Codes used by Originator’s to create single-entry debit transactions to consumers’ accounts. Oral authorization for TEL transactions is obtained via the telephone, with authorization for WEB transactions obtained from the Receiver through the Internet. The 90-minute session reviews the following: ACH rules and compliance for WEB and TEL transactions Risk related to creating WEB and TEL transactions Creating a new customer in ACH Client Adding WEB and TEL Categories Creating WEB and TEL transactions in ACH Client Resources related to creating WEB and TEL transactions Attend this online session as a refresher on WEB and TEL transactions. Duration: 1.5 hr. Price: $150   Preparing for an Audit in ACH Client This 60-minute session covers steps to ensure that you are prepared for an ACH audit in ACH Client. This course covers topics such as: FI Configuration Page Permissions for FI Users Customer Definitions Permissions for Customer Users User Authorities Dual control ACH Client reports ACH Manager originator configuration ACH Manager Users Security parameter within ACH Manager Experienced users should attend this online session to learn more about audit preparation in ACH Client. Duration: 1 hr. Price: $100 Red, Purple, Green Messages...Oh My! - Reviewing Error Messages in ACH Client Are you responsible for answering calls from your ACH Originators concerning ACH Client? Do you need more information about the error messages Originators are seeing within the application? The following are reviewed during this 90-minute session: Three levels of security within ACH Client Three message colors within ACH Client Most common error messages in ACH Client Actions that cause error messages to appear Steps to resolving error message This online training session will cover error messages on both the FI and Customer side of ACH Client. The session is ideal for financial institution employees responsible for supporting and training customer users. Duration: 1.5 hr. Price: $150   What is New with ACH Client? Is your financial institution aware of and using the most recent enhancements within ACH Client? In this 90-minute online training session, the following is reviewed: New features available in the ACH Client application How the new features can be used to improve or streamline your operations and procedures Features your customers need to be aware of Other functions, utilities, and options your financial institution may not be currently using During this session, demonstrations are conducted on the new features within ACH Client. This session will include a review of the enhancements introduced in the most recent ACH Client releases. Duration: 1.5 hr. Price: $150   ACH Client Implementation Training ACH Client – Overview, FI Configuration Setup, and Daily Pickup/Delivery of Files       ACH Client is the next generation of your ACH Origination software…without the software. That’s right, no more installing or upgrading software for your Originators. No more configuring modems and direct dial-up communications. ACH Client offers field-specific help, better usability, enhanced control over Originators, tri-level transaction authorization, the latest payment types, two-click transaction pick-up, and much more! In this session, we review: An overview of ACH Client FI Configuration page Non-Business Day calendar Picking up and delivering transactions ACH Client financial institution reports This session is designed as implementation training for those who are new to ACH Client and need to learn about the financial institution side of ACH Client. No prior experience in ACH Client is necessary for this training. Duration: 1.5 hr. Price: $150 ACH Client – Setting Up FI Users, Customers, Categories, and Customer Users ACH Client allows financial institutions to setup their FI Users along with their Customer Users. Each Originator is setup by the financial institution with access to create applicable transaction types. In this session, we view: Adding FI Users Adding Customer Definitions Adding Categories Completing the Category Configuration Adding Subcategory Definitions Adding Customer Users This session is designed as implementation training for those who are new to ACH Client and need to learn more about the FI side of ACH Client. We recommend that attendees first complete the ACH Client – Overview, FI Configuration Setup, and Daily Pickup/Delivery of Files session prior to attending this session. Duration: 1.5 hr. Price: $150        ACH Client – Customer Side of the Application Including Transaction Creation ACH Client can accommodate all types of Originators, regardless of their native capabilities, to create and submit transactions securely. In this session – which is suitable for Originators as well as FI employees – we cover the following topics: Customer Configuration page Transaction schedules DFI Number Reference list Adding Customer Users Creating transactions Submitting and approving transactions and files ACH Client customer reports This session is designed as implementation training for those who are new to ACH Client and need to learn everything about the customer side of ACH Client. No prior experience is necessary for this training. Duration: 1.5 hr. Price: $150   ACH Client – Importing, Exporting, Pass-Through Files, and More Functionality ACH Client offers Originators multiple ways to create transactions. Beyond creating transactions, ACH Client has the following advanced features and functions for Originators to use: Importing Exporting to CSV files Exporting to QuickBooks files Pass-through files Bulk Load files Search tips Transaction views Customer Log Home Page Configuration Start Page Definition This session reviews the advanced features and functions on the customer side of ACH Client. We recommend that attendees first complete the ACH Client – Customer Side of the Application Including Transaction Creation session prior to attending this session. Duration: 1.5 hr. Price: $150   >> back to top Remote Deposit Express Sessions   A Guide to Technical Aspects of ACH Client/Remote Deposit Express for IT Staff and Beginners  This session provides a step-by- step explanation of how to ensure that your computer and your customers’ computers run smoothly with ACH Client and/or Remote Deposit Express.  An open discussion is included to permit attendees, from IT Staff to the non-computer savvy, the opportunity to ask questions relative to the session content. This 60-minute session will include topics such as: Minimum system requirements for the applications Trusted Sites Zone and how to add ProfitStars to the list Adjusting security settings to optimum performance How to create a proper desktop shortcut and how to recognize an incorrect shortcut Navigating the initial login steps Branding – What it is and how to do it Technical aspects within the application This session is recommended for new and existing users who would like to know how to easily resolve and avoid technical problems. No prior experience with ACH Client/Remote Deposit Express is needed for this session. Duration: 1 hr Price: $100   ACH Client, ACH Manager (Web), and Remote Deposit Express Disaster Recovery Planning The ACH Client, Remote Deposit Express and the web version of ACH Manager are all applications that are accessed via the Internet.  As web based applications what precautions should you, the Financial Institution take in the event of a disaster? What actually qualifies as a disaster? How long are files and reports available for your access? All these question and more will be answered in this one hour FREE session. In this FREE one hour session, you will learn: What are ACH Rules that define a disaster? How can ACH Client, Remote Deposit Express, and ACH Manager be used to maintain a contact list for Key Personnel? How long are files and reports available in ProfitStars online products? How can an FI be assured of the measures ProfitStars has taken for disaster recovery? What does an FI need to do in the event of a disaster? This online session is designed for new or experienced personnel who are creating or updating their disaster recovery plan to cover ACH Client, Remote Deposit Express and ACH Manager (web). Duration: 1 hr. Price: FREE ACH Client and Remote Deposit Express: All About Reports, the Report Manager, and Exporting Are you and your business customers making the most effective use of reports and report-related functionality within the software application? This FREE, 60-minute webinar will cover the following areas: Creating and executing reports within ACH Client and Remote Deposit Express Reports automatically generated on both the Financial Institution and Customer sides of the application On-demand reports available, including Accounting Reports for the Financial Institution and its Customers Features within Report Manager Report printing in PDF formats Creating customized ACH and Remote Deposit transaction reports by utilizing the View functionality Using the Export functionality to create customized QuickBooks or comma-delimited files/reports Attend this informative online session to make sure your financial institution knows and understands all of the file pickup and delivery options and has made the most practical and effective choices. Duration: 1 hr. Price: FREE ($100 value)   ACH Client and Remote Deposit Express – Options for Picking Up Your Customers’ ACH and Remote Deposit Items This training will provide a comprehensive review of all your options for picking up ACH and Remote Deposit items from customers, and then downloading ACH and Remote Deposit files or delivering them to a processor. Included are enhancements from the 2.7 release which allow you to schedule automatic file pickups and provide you new file delivery options. Options available on a system level (by contacting ProfitStars) will also be covered. This 90-minute online training session will answer the following questions and more: How do I schedule automatic file pickups? Is the pickup process for pass-through files different from collections? Can our ACH files be delivered directly to our processor? What information is included on the ACH transactions with a certain Effective Entry Date when transactions with a different Effective Entry Date are in the same collection? What is the difference between choosing Select All and Select Today? How long do files remain in the Previously Picked Up area? What does the Processing Date column mean on the Pick Up Transactions screen? Can separate files be created when I pick up collections from multiple customers? What naming convention does ACH Client assign the ACH files it creates? What naming convention does Remote Deposit Express assign the Remote Deposit files it creates? Make sure your financial institution knows and understands all of the file pickup and delivery options- and have made the most practical and effective choices – by attending this informative online session. Duration: 1.5 hr. Price: FREE ($150 value) ACH Client, Remote Deposit Express, and ACH Manager (Web) – The Ins and Outs of Multifactor Authentication Methods This FREE, 45-minute session will review the following three multifactor authentication methods with are now available with our Internet-based software applications: Adaptive Authentication with Challenge Questions* Adaptive Authentication with Tokens** Direct Tokens** Areas covered in this training presentation will include: Why Authentication Is Important Enrollment Steps for Adaptive Authentication with Challenge Questions Site-to-User Authentication and Risk-Based Analysis Hardware Tokens, Including Options for FI Control or Customer Control Software Tokens, Including License Files and Token Software Procedures for Unlocking Users, Requiring Re-Enrollment, etc. Implementing the Multifactor Authentication Method(s) You Select The information and tips provided during this training will help you determine which authentication method(s) are best suited for your financial institution AND your customers.  For example, you may decide to use one method for FI users accessing ACH Client, Remote Deposit Express and ACH Manager (Web), and another method for customer users accessing ACH Client and Remote Deposit Express. Please Note: *The Adaptive Authentication with Challenge Questions option became available with the 2.4 release of ACH Client and Remote Deposit Express on 11/15/06. **The Adaptive Authentication with Tokens option and the Direct Tokens option both became available with the 2.8 releases of ACH Client, Remote Deposit Express and ACH Manager on 9/18/09.   Duration: 45 min. Price: FREE ($100 value) CAR/LAR, IQA, ITMS, and Endorsement Options: The Bells and Whistles of Remote Deposit Express Are you using the bells and whistles available with Remote Deposit Express? Are you aware of the different scanning options and which is best for your financial institution? Do you worry that you’re not getting the most out of Remote Deposit Express? Worry no more! This 90-minute session will cover: CAR/LAR and how it works The different Image Quality Assurance (IQA) features and when they should be used Accessing the RDM ITMS website and how to save images The difference between Virtual and Physical Check Endorsement Learn how these features can make your life, and your customer’s lives, easier! Duration: 1.5 hr. Price: $150 Remote Deposit Express – A Beginner’s Overview       Do you need a session that introduces Remote Deposit Express and covers the basics? This 60-minute session discusses key features of the application and includes a demonstration of the entire process. The demonstration will cover everything from scanning checks and submitting files on the Customer side, to picking up and downloading transactions on the FI side. Other topics reviewed during this session are: The beginning of Remote Deposit The basics of Check 21 Check scanners compatible with Remote Deposit Express How Remote Deposit Express works Smart Scan How to get started in Remote Deposit Express Marketing tips for Remote Deposit This session is ideal for new employees and users at any level within your financial institution. Duration: 1 hr. Price: $100 Remote Deposit Express: Adhering to FFIEC Regulations and Managing Risk This hour long session will review the new FFIEC Guidance for Remote Deposit Express Capture and how you can stay in compliance with Remote Deposit Express. Topics covered in this session include: Risk management Legal and compliance risk Operational risk Customer due diligence and security Remote Deposit Capture training for customers Contracts and agreements This session is recommended for operational and risk personnel who wish to learn more about Remote Deposit Express and the risk involved. Duration: 1.5 hr. Price: $150   Remote Deposit Express: All About Scanner Installations       There are several check scanners compatible with Remote Deposit Express. Attend this session to decide which scanner is the perfect fit for your customers. Using step-by-step instructions and actual examples from our Technical Support Department, we’ll teach you to be a pro at scanner installation. This online session will cover: When a check scanner is needed A scanner pre-installation checklist Endorsement options Features and functions of the check scanners Steps for installing and troubleshooting the check scanners Attend this online session and learn how to approach onsite visit with grace and confidence! This session will cover the installation steps for Digital Check, RDM, RDM-Epson, and Panini scanners. Duration: 2 hr. Price: $150   Remote Deposit Express – Batch Scanning and Payor Information This FREE, 45-minute session will describe the Batch Scanning and Payor Information functionalities within Remote Deposit Express and cover areas such as: How Batch Scanning differs from Transaction Scanning How Batch Scanning may more effectively process payments Practical uses for populating and storing Payor Information Compatible scanner options for Batch Scanning This online training session is designed for: Business customers who are existing users of the Remote Deposit Express application Financial institution employees who use Remote Deposit Express for scanning checks Financial institution employees who train business customers on the use of Remote Deposit Express   Duration: 45 min. Price: FREE ($100 value)   Remote Deposit Express – Preparing Customers to Use Remote Deposit Express       Are you prepared to train your customers to use Remote Deposit Express? Attend this session to review the areas of Remote Deposit Express your customers need to know. In this 90-minute online session, we will review the following: Information to gather prior to going to the customer location Tips for using and caring for check scanners Features customers will use within the application Beneficial reports for customers to review Resources available on the ACH/RDX Support Site The session will give tips and resources to share with customer Remote Deposit Express users. This session is ideal for financial institution employees that are responsible for training customers on Remote Deposit Express. Duration: 1.5 hr. Price: $150 Remote Deposit Express – Reports, Resources, and Reminders      Are you aware of all the reports available within Remote Deposit Express? What about all the resources you have available at your fingertips? Have you forgotten some of the features and functions within Remote Deposit Express? If so, attend this refresher session. Topics covered during this 90-minute session include: Reports available on the FI and Customer side of Remote Deposit Express When and how to create reports Resources available on the ACH/RDX Support Site Features and functions to help use Remote Deposit Express more effectively If you are an experienced user searching for a refresher course, this session is just what you need. Duration: 1.5 hr. Price: $150 Remote Deposit Express – What the FI Needs to Know This 90-minute session will cover features and functions in Remote Deposit Express from the financial institution’s standpoint. The topics covered include: FI Configuration Page Adding FI users Adding Customer Definitions Creating Remote Deposit Definitions Adding Customer users Beneficial reports to review Picking up and downloading Remote Deposit files Use this session to prepare to use Remote Deposit Express or to give existing employees a review of the application. Duration: 1.5 hr. Price: $150   Remote Deposit Express Fees: What and How You Can Charge Your Customers   This 60-minute online session will cover: Future trends in Remote Deposit and how they affect you Considerations and options when establishing Remote Deposit customer fees and pricing What your Remote Deposit costs are as a financial institution What other banks and credit unions are charging for their Remote Deposit services How you can create and assess recurring fees using Remote Deposit Express How the Accounting Report from Remote Deposit Express can assist you Duration: 1 hr. Price: $100   Remote Deposit Implementation Training Remote Deposit – Introduction, Marketing, Pricing, and Other Issues       Instead of physically transporting checks to your financial institution, Remote Deposit allows your business customers to scan checks at their location using Remote Deposit Express, and then transmit the data to you for processing. Your corporate customers will be interested in this capability, because they gain convenience and the opportunity to consolidate deposit accounts, increase availability and cash flow, reduce fees and management overhead, and improve reporting. Financial institutions already report that this new capability has profound implications for operations efficiency, account acquisition and retention, cost reduction, revenue generation, and risk management. This 90-minute session will: Introduce you to Remote Deposit Provide a thorough background and understanding of the process Provide a background review of Check 21 Offer important details on how your financial institution can market Remote Deposit to your customers Even if you haven’t decided to purchase Remote Deposit Express or Remote Deposit Station, this training will provide information on the valuable opportunities and benefits now available to you and your customers. Duration: 1.5 hr. Price: $150 Remote Deposit Express – Overview, FI Configuration Setup, and Daily Pickup/Delivery of Files Remote Deposit Express has proven to be a win-win for both financial institutions and their customer. If you don’t offer remote deposit technology, you may ultimately find competitor using it to drive a wedge between you and your commercial customers. This 90-minute session will cover: Remote Deposit Express general information FI Configuration Page Non-Business Day Calendar Picking Up and Delivery Transactions Remote Deposit Express financial institution reports This session is designed as implementation training for those who are new to Remote Deposit Express and need to learn about the financial institution side of the application. We recommend that attendees first complete the Remote Deposit – Introduction, Marketing, and Other Issues online session, which will cover introductory and background information. Duration: 1.5 hr. Price: $150 . Remote Deposit Express – Setting Up FI Users, Customers, Categories, and Customer Users Remote Deposit Express allows financial institutions to set up their FI users along with their Customer Users. Each Remote Deposit customer and their deposit accounts have to be added by the financial institution. This 90-minute session will cover: Adding FI Users Adding Customer Definitions Adding Remote Deposit Definitions Completing the Remote Deposit Definition Configuration Adding Customer Users This session is designed as implementation training for those who are new to Remote Deposit Express and need to learn more about the FI side of the application. We recommend that attendees first complete the Remote Deposit Express – Overview, FI Configuration Setup, and Daily Pickup/Delivery of Files online session. Duration: 1.5 hr. Price: $150   Remote Deposit Express – Customer Side of the Application, Including Check Scanning Remote Deposit Express can accommodate many of your commercial customers. This 90-minute session is suitable for your Remote Deposit Express customers, as well as FI employees. During this session, we cover the following topics: Remote Deposit Express general information Customer Configuration page Adding Customer users Steps to install and use the check scanner How your customers will capture checks and transmit check image files to you Procedures to install and use the print application Check Exception List Remote Deposit Express customer reports This session is designed as implementation training for those who are new to Remote Deposit Express and need to learn everything about the customer side of Remote Deposit Express. Duration: 1.5 hr. Price: $150 Remote Deposit Express – ARC and BOC: The Smart Option This 90-minute session will cover the Smart Scan feature of Remote Deposit Express. Discussion topics include: ACH Operating Rules for ARC and BOC transactions Statistics on ARC and BOC transactions Adding a new Remote Deposit Customer Creating a Remote Deposit Definition with Smart Scan enabled Submitting and approving Smart Scan transactions General Remote Deposit information Learn how to use Remote Deposit Express more effectively and efficiently by using the Smart Scan feature to convert eligible checks to ARC and BOC transactions. We recommend that attendees first complete the Remote Deposit Express – Customer Side of the Application including Scanning Checks online session.   Duration: 1.5 hr. Price: $150   Remote Deposit Express – Identifying Risks Associated with Remote Deposit       This session will provide an in-depth look at the risk associated with Remote Deposit. The 60-minute session will cover: Defining risk Risk associated with Remote Deposit Express Risk controls Risk strategies No prior experience with Remote Deposit Express is needed. This course is perfect for those individuals who would like to learn more about the risk associated with Remote Deposit. Duration: 1 hr. Price: $100   Remote Deposit Express – Interactive Hands-On Lab       Do you feel the best way for you to learn is by hands-on experience? If so, this convenient online training session was designed for you. Each session will be limited to a maximum of three attendees to allow for personal instruction and interactions. During this training, each attendee will: Log in and use Remote Deposit Express Complete various training exercises Conquer scenarios We’ll answer questions you bring to the session, as well as provide helpful suggestions and feedback while you actually “learn by doing.” Duration: 1.5 hr. Price: $150   Preparing for an Audit in Remote Deposit Express The release of the FFIEC Guidelines for Remote Deposit provided a better understanding of the items we need to address with Remote Deposit Products. This 60-minute session covers steps to ensure that you are prepared for an audit of Remote Deposit Express. This course covers topics such as: FI Configuration Page Permissions for FI Users Customer Definitions Permissions for Customer Users User Authorities Dual control Remote Deposit Express reports Experienced users should attend this online session to learn more about audit preparation for Remote Deposit Express. Duration: 1 hr Price: $100   >> back to top Remote Deposit Station Sessions   Remote Deposit Station Implementation Training Remote Deposit Station is a PC-based application, differing from Remote Deposit Express which is Internet-based. Remote Deposit Station (mainly used by business customers with large volumes of checks) incorporates ProfitStars' remote capture technology - a proven, high-speed check scanning solution for both financial institutions and their customers. Remote Deposit Station 4.0 – FI Installation and Configuration        Are you ready to configure virtual endorsements? Do you know the installation steps for Remote Deposit Station 4.0? Remote Deposit Station 4.0 has new installation steps and new features. This 2-hour online session is designed to teach financial institution employees how to install and configure the Remote Deposit Station 4.0 application at a business customer’s location. In this session you will learn how to: Identify and confirm the system requirements for an installation Install the appropriate check scanner Complete the steps to create and configure deposit tickets Configure and apply a physical check endorsement Configure and utilize the new virtual endorsement options Utilize the duplicate checking options and configuration Make the appropriate X9.37 configurations to meet your processing needs whether it is for ACH and X9.37, or for X9.37 processing only Utilize the RDS Admin module to configure Remote Deposit Station users Setup Remote Deposit Express to accept the files created in Remote Deposit Station No prior experience with Remote Deposit Station is required for this session. This session is designed for new users and for current users who will install and configure Remote Deposit Station 4.0. Duration: 2 hours Price: $150 Remote Deposit Station 4.0 – Customer Use of the Application       Do you wish to learn more about how your customers can get the most out of Remote Deposit Station 4.0? Once financial institution employees have completed the Remote Deposit Station installation at the business customer’s location, the customer will be ready to start scanning checks. Learn all of the required procedures for the daily use of Remote Deposit Station 4.0. This 2-hour online session is designed for either financial institution employees or actual customer users. This session will review and explain: How to use the Remote Deposit Station Launch Pad options The process of scanning and repairing scanned items The required fields for different types of scanned items Creating files in Remote Deposit Station and submitting files using Remote Deposit Express How to review items in the Research module and how to create customized reports How to research archived items from the network or from a DVD The Reports module and the reports available to end users How to use the utilities in RDS Admin to maximize the program efficiency This online session is intended for financial institution or actual customer users who have completed the Remote Deposit Station 4.0 – FI Installation and Configuration for Remote Deposit Station 4.0 session. Duration: 2 hours Price: $150   >> back to top Scanner Sessions   Remote Deposit Express – All About Scanner Installations       There are several check scanners compatible with Remote Deposit Express. Attend this session to decide which scanner is the perfect fit for your customers. Using step-by-step instructions and actual examples from our Technical Support Department, we’ll teach you to be a pro at scanner installation. This online session will cover: When a check scanner is needed A scanner pre-installation checklist Endorsement options Features and functions of the check scanners Steps for installing and troubleshooting the check scanners Attend this online session and learn how to approach onsite visit with grace and confidence! This session will cover the installation steps for Digital Check, RDM, RDM-Epson, and Panini scanners. Duration: 2 hr. Price: $150 >> back to Training Sessions