| Detailed Session Descriptions |
Note: If you don't see one of the following sessions listed in regular rotation, it may be available for a live, custom session scheduled with and tailored to your financial institution's training needs! For more information, or to inquire about a specific session, please email us at ACHeducation@goldleaf.com.
ACH Rules: What's New in '08? Network Enforcement fines have been increased, Data Breach reporting procedures have been implemented, and International ACH rules have been enhanced. These three new ACH Rules may have a major impact on your financial institution. Join this online session to catch up on all the recent changes. Through a special partnership with Goldleaf , the presenter for this session will be a representative from Payments Central, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1 hr.
Price: $100
A 60-minute Overview of ACH Origination and Goldleaf Client This training session is designed to provide the non-ACH personnel of your financial institution with a basic understanding of ACH origination services, as well as a review of the Goldleaf Client application that your business customers use to create ACH transactions. Employees, from tellers and customer service representatives to loan officers and senior management, will benefit from learning what ACH is all about - and where your financial institution and your ACH originators fit into the overall process. Personnel completing this session will be able to answer basic inquiries about ACH and your ACH origination software, placing them in an excellent position to cross-sell and promote your ACH origination services.
Duration: 1 hr.
Price: $100
ACH Audit Requirements for the RDFI and ODFI This course is designed to assist participants to be prepared to conduct their annual ACH Audit. An audit of rule compliance is required by December 1 of each year for all participating financial institutions and third party processors. Each audit requirement will be covered in detail to assist participants in understanding the rules regarding the requirement as well as how to audit for compliance/noncompliance. This is a must attend session for compliance and audit personnel or for operations staff who are responsible for completing the audit. Through a special partnership with Goldleaf , the presenter for this session will be a representative from TACHA, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
ACH Basics Are there any new employees at your institution – including non-operations personnel – who could use an easy-to-understand course covering ACH fundamentals? Are there any staff members who would like a refresher course on basic ACH topics? In order to support and promote your ACH services effectively, it’s vital that your entire staff understand the basic concepts related to ACH – and generally how ACH works. The ACH Basics training session is designed to provide an understanding of basic ACH concepts by presenting the following fundamentals of the ACH Network: Background and History, Participants and Operations, Legal Framework, Settlement and Posting Mechanisms, and Products and Services. ACH Basics is a recently revised presentation that is suitable for tellers, customer service representatives, loan officers, operations personnel, management, and other financial institution personnel.
Duration: 1.5 hr.
Price: $150
ACH Payments to Mexico – Hot! Hot! Hot! The amount of funds transferred to Mexico has experienced double-digit percentage growth for the past several years. Using your existing Goldleaf Client application (which means you have no setup costs), you can provide customers a secure, fast, low-cost and convenient way to remit funds to Mexico. The wholesale foreign exchange rate applied to every payment, regardless of amount, means that the receiver gets more pesos for every dollar sent. Additionally, the funds are available in the receiving account in Mexico on the next banking day. Find out how you can capitalize on the growing (and very hot) U.S. to Mexico remittance market – while offering your customers an affordable alternative to costly money transfer organizations – by attending this informative 90-minute online training presentation. The first half of the session will be conducted by M. Elena Whisler, Directo a México Program Specialist from the Federal Reserve Bank of Atlanta. Elena will explain the Directo a Mexico campaign introduced in 2005, as well as the new BAR Website launched in 2006. During the second half of the session, a Goldleaf representative will review the specific procedures on how to set up your Goldleaf Client software, and then how to use the application to originate ongoing ACH cross-border payments to Mexico.
Duration: 1.5 hr.
Price: $150
ACH Payments to the Max
Maximize your ACH program with the different ACH payment types. This 60-minute online session will answer questions such as:
- What ACH payments types have the highest volume?
- What are the benefits of each ACH payment type?
- Who are potential originators for ACH payments?
- What are some online resources to help with ACH payments?
Whether you are an ACH beginner or an ACH expert, this online session is just what you need.
Duration: 1 hr.
Price: $100
ACH Policies and Procedures for the ODFI It is highly recommended that each financial institution have policies and procedures specific to its ACH operations in place. What specific items need to be incorporated into your ACH policies? This session will give you the basics so you can get started writing policies and procedures for your financial institution. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Payments Central, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Authentication is Not Enough: Securing Payments in 2007 for Small Financial Institutions
It's official. Phishers, pharmers, and "phraudsters" are specifically targeting smaller banks and credit unions in 2007. Phishing attacks are up 41% over the past year, and over 90 million records of personal consumer information have been compromised in the past 18 months. Universal Man-in-the-Middle Phishing Kits and sophisticated social engineering techniques now put small financial institutions and their online banking/payments services squarely in the cross hairs. Rampant laptop theft and card merchant breaches also continue to pose very real risks. Fortunately, recent advances in both software and hardware-based security solutions can help protect you and your customers. Join guest presenter, Lee Wetherington, for a 2007 payments security forecast and a review of the latest security solutions, including Extended Validation SSL certificates, whole-disk encryption, transaction monitoring, and device tracking services. Plus, find out what card-issuing financial institutions can do to empower cardholders in the fight against fraud. Learn what you need to know now!
Duration: 1.5 hr.
Price: $150
Beyond the ACH Basics So you now you can spell ACH… what more do you need to know? This session will take an in-depth look at the ACH Network participant responsibilities and relationships, including rules requirements, and the “other” network participants – third-party service providers. We will delve deeper into the nuts and bolts of ACH processing, including receipt and origination; exception handling requirements and issues; and briefly discuss some of the high risk applications and how to manage that risk in the ACH Network. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Building a Sales Culture within Your Financial Institution So you invested thousands of dollars in technology, hundreds of hours in education and training, yet your electronic banking programs haven’t really delivered the way you expected them to. How can that be? You have your AAP certification, your software is the best available, and you give this stuff away, but that’s just it, sometimes you can’t even give it away. What’s the deal? Common practices such as “One-Trick Ponies,” “Spaghetti Selling,” and “Techie Talk” can stop your best efforts in their tracks. In this new online training session, we will explain these pitfalls and how best to avoid them. We will then discuss how to practice effective listening with your clients, apply empathetic reasoning, and present relevant solutions that match their needs. Join us to learn how to build a profitable Sales Culture in your financial institution!
Duration: 1.5 hr.
Price: $150
Emerging Payments Trends 2007 This year, the number of checks electronically converted to ACH will double, again, thanks to Back Office Conversion (BOC), and for the first time, the volume of checks cleared electronically via image exchange will surpass paper substitute checks (IRDs). By yearend, the Fed will process 50% of its check volume electronically, and by 2010, it will no longer clear any paper checks back to the paying bank. Far-away institutions will use remote deposit services to lure your best business customers. The lines between checks, cards, and ACH will continue to blur via second-generation remote deposit. You’ll be able to buy a Big Mac with a key fob; some gum with your fingerprint; a beer with your cell phone. What does it all mean for you and your bank? Join nationally renown payments guru, Lee Wetherington, for a humorous yet insightful survey of the payments landscape, and learn what you must to exploit ongoing shifts in the way money moves.
Duration: 1.5 hr.
Price: $150
Establishing Exposure Limits for Your Originators The ACH Rules require that ODFIs establish exposure limits for their non-consumer Originators. What does that mean? How do you accomplish this? Appropriate exposure limits can assist ODFIs in mitigating credit risk in the ACH. This session will provide an understanding of exposure limits including the Rules requirements, qualifying and evaluating your Originators, establishing exposure limits specific to each Originator and their origination application, and developing procedures for monitoring and reviewing exposure limits. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Get It In Writing – Agreements & Authorizations Ensure your financial institution is adequately protected! This session reviews the responsibilities, warranties and liabilities for ACH, RDC and vendor agreements and authorizations. You'll understand why a one size fits all strategy won't work and learn how to tailor your agreements and limit your liability. Who should participate: ACH & Check Operations, Cash/Treasury Management, and Compliance. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
International ACH Transactions – What, Why, and How A new rule change will be implemented in 2009 related to ACH entries that are initiated by entities outside the U.S. Some transactions that appear to be domestic entries today may really be international ACH transactions. We’ll discuss the definition of IAT entries, some of the background behind the new rule and what it all means to you and your organization. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Let’s Get Technical – How to Read and Understand ACH Files When you look at an ACH file, do you see a conglomeration of confusing data? Are there parts of the file structure you don’t fully understand? Can you identify if an ACH file has carriage returns? Do you know the difference between a ‘mandatory’ field and a ‘required’ field? What do the rows of 9’s at the end of an ACH file represent? Which characters are not allowed in ACH files? What is a ‘hash total’ and why is it important? Where do you find the ‘file ID modifier’ and what does it represent? You’ll find the answers to these and many other questions in this training session that will thoroughly review the layout of an ACH file and help you understand the fields, records, and batches that make up a file. During this session we’ll also offer a utility program at no charge that will allow you to open ACH files in a format that is easy to read, as well as search through and print from. Whether you are new to ACH or an experienced software user, this training presentation can provide valuable information to help you understand the technical aspects of an ACH file – in easy-to-follow descriptions and explanations.
Duration: 1.5 hr.
Price: $150
NOC, NOC...Anyone Home?
In this 60-minute online session you will learn:
- The appropriate way for an RDFI to send an NOC
- The apporpriate way for an ODFI to send and NOC
- Return or NOC?
- What does my FI do if NOCs are not being corrected ?
Through a special partnership with Goldleaf, the presenter for this session will be a representative from Payments Central, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1 hr.
Price: $100
ODFI Responsibilities – Exposure Limits The ACH Rules require that ODFIs establish exposure limits for their non-consumer Originators. What does that mean? How do you accomplish this? Appropriate exposure limits can assist ODFIs in mitigating credit risk in the ACH. This session will provide an understanding of exposure limits including the Rules requirements, qualifying and evaluating your Originators, establishing exposure limits specific to each Originator and their origination application, and developing procedures for monitoring and reviewing exposure limits. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Protecting Your FI – ACH Agreements and Authorizations The first steps to ACH origination are the required agreements; the ODFI/Originator agreement and the Receiver authorizations. Appropriate authorizations are a critical component to the origination process and are not always given the attention they deserve. The ODFI/Originator agreement binds the Originator to the Rules; but can and should be an effective risk management tool for the ODFI. This session will fully explore agreements and authorizations and provide guidance on executing effective agreements. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Risk Management and the ACH Network This session provides an overview of risk issues within the ACH Network and offers solutions for financial institutions to manage that risk. Comprehensive agreements, policies and procedures, the ACH Rules Compliance Audit and robust Know Your Customer programs will be discussed. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Rules Enforcement
In this 60-minute online session you will learn:
- New ACH Fine amounts
- New ACH Rules regarding Unauthorized Return Rate
- What is a Rules Violation?
- When should your organization file one?
- How do you go about filing and what supporting documentation is needed?
- What happens once a Rules Violation is filed…what next?
Through a special partnership with Goldleaf, the presenter for this session will be a representative from Payments Central, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1 hr.
Price: $100
Understanding the Differences Between eCheck Applications This session deals with issues and challenges associated with check electronification, what’s allowed under the various eCheck applications and what isn’t. If you are a financial institution that is originating or considering offering eCheck products attend this session to learn the differences between BOC, ARC, POP, WEB, TEL, and RCK, how they all work, how to decide which ones to offer in your current product mix, and which fit your customer's needs. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Untangling the New Reg E Updates The Board of Governors of the Federal Reserve Bank recently approved amendments to Regulation E. Although the mandatory compliance date came and went, it is important that you understand the regulation and the significance of the recent changes. Regulation E impacts any organization processing electronic transactions with consumers – is your financial institution properly prepared? Join us to achieve a better understanding of the Regulation E updates, consumer Revoked Authorizations, Stop Payments, Error Resolution and mandatory disclosures by financial institutions and merchants. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Payments Central, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Targeting New ACH Originators
This 90-minute session will answer questions such as:
- What are some of the benefits of ACH?
- What are the steps to create a marketing plan?
- How is a marketing plan implemented?
- What needs to be included in an ACH seminar presentation to potential originators?
- How to inform potential ACH Originators about ACH?
Duration: 1.5 hr.
Price: $150
The Complete ACH Program – Getting Your Ducks in a Row Whether you are new to ACH Origination or an old pro, this session will help you evaluate the effectiveness of your ACH program. Find out how to develop policies and procedures, agreements and processes for handling exceptions and then we’ll put it all together for the complete ACH program! Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
Wait, You Can't Convert That - Check Conversion Error Resolution
In this 60-minute online session you will learn:
- What is an ineligible item for check conversion?
- How do we return an item that was not supposed to be converted?
- Is this really unauthorized or does the consumer not want to accept electronic transactions?
- Stop payments on converted checks
- HELOC and check conversion
Through a special partnership with Goldleaf, the presenter for this session will be a representative from Payments Central, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1 hr.
Price: $100
What You Need to Know About the New ODFI Reporting Requirements Rule
The ODFI carries all of the responsibility and liability for the ACH entries they introduce into the Network. Pursuant to that requirement, NACHA recently implemented a two–part Network Enforcement Rule that will put additional requirements on ODFIs who have Originators/Third Party Senders initiating ACH debit entries. Find out how this new rule change will impact your and your Originators. Through a special partnership with Goldleaf, the presenter for this session will be a representative from Mid-America Payment Exchange (MPX), one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1.5 hr.
Price: $150
WSUPP With Consumer Error Resolution
In this 60-minute online session you will lean:
- Stop Payment vs. Revoked Authorization
- Consumer Unauthorization Entries
- Appropriately Completing a Written Statement Under Penalty of Perjury
- Resubmitted Entries
Through a special partnership with Goldleaf, the presenter for this session will be a representative from Payments Central, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education.
Duration: 1 hr.
Price: $100
ACH Manager – ACH Balancing and Settlement
This 90-minute online session will answer questions such as:
- How are transactions settled between you (the Financial Institution), your originators, your ACH operator and respective receiving FI’s?
- What reports are available in ACH Manager to assist with balancing?
- How to setup ACH Manager’s Originator options to track offsets and fees?
This online session is designed for new or experienced personnel who are looking to learn more about balancing and settlement within ACH Manager.
Duration: 1.5 hr.
Price: $150
ACH Manager – Adding a New Originator There's more to ACH origination than creating transactions. This session covers all of the issues critical to getting an Originator up and running, whether it’s your first Originator or 150th! Learn what you should be doing before, during, and after you set up a new Originator…from ACH application to Originator Agreement to software setup/implementation to ongoing risk analysis. We’ll review a Procedures Checklist to help you streamline the process.
Duration: 1.5 hr.
Price: $150
ACH Manager – Backups, Maintenance and Utility Functions
This 90-minute online session will answer questions such as:
- Why and how are files merged?
- How are loaded transactions or files deleted?
- Why is it important to archive and purge files?
- How can archived files and reports be accessed if needed?
- What backup procedures need to be performed?
- Where are backup files stored?
- How can files be copied or uploaded?
- What is the authorization rollover process and how is it run?
- How can slowness issues be resolved?
This online session is perfect for new or experienced ACH Manager users who are responsible for performing backups and various utility functions, as well as maintaining optimal performance.
Duration: 1.5 hr.
Price: $150
ACH Manager – Daily Origination Procedures Goldleaf Manager’s powerful features help you efficiently manage all of your daily ACH processing for both incoming and outgoing items. Are you sequencing your procedures to optimize the handling of returns, NOCs, and other exception items? Should you split out your on-us items? Want to simplify your workload? Get the answers in this detailed review of your daily origination procedures with Goldleaf Manager. We’ll review the step-by-step procedures you need to know for receiving incoming files from Originators, loading those files, generating outgoing files to the ACH Operator, and copying and merging ACH files.
Duration: 1.5 hr.
Price: $150
ACH Manager – Disaster Recovery Planning
This 90-minute online session will answer questions such as:
- Why is a disaster recovery plan needed?
- How is an effective disaster recovery plan created?
- How can the disaster recovery plan be tested?
- What do examiners and auditors look for in a disaster recovery plan?
- Are FFIEC requirements being met?
- How are backups created and restored?
- What are the DAT files and how are they used?
This online session is designed for new or experienced personnel who are creating or updating their disaster recovery plan to cover ACH Manager.
Duration: 1.5 hr.
Price: $150
ACH Manager – Exception Item Processing Automate and streamline your processing of exception items. Goldleaf Manager’s File Analysis can watch for, intercept, and/or automate responses to general ledger items, debits to loan accounts, cross-border payments, late returns, and a host of other exception items in your incoming ACH file. Learn how Goldleaf Manager can remove, return, and/or reverse these kinds of items.
Duration: 1.5 hr.
Price: $150
ACH Manager – File Analysis Goldleaf Manager’s File Analysis allows you to automate the policing of incoming ACH transactions. Learn how to automate the monitoring of unauthorized transactions, conversion of account numbers, translation of R/T numbers, chargeback of returns, and return of payments to DNE accounts. Find out how Goldleaf Manager can eliminate many manual ticket entries.
Duration: 1.5 hr.
Price: $150
ACH Manager – Interactive Hands-On Lab This special hands-on training session will provide attendees the opportunity to “learn by doing”. Each attendee will be guided through the setup of an ACH origination customer, as well as the ‘loading’ of files from that originator into the Goldleaf Manager software program. The process of ‘generating’ outgoing ACH files will also be covered. Attendees will also be provided the opportunity to ‘analyze’ an incoming ACH file and create an outgoing ACH Return or NOC. When registering for this training, participants may request other functionality areas within Goldleaf Manager for which they would like to receive hands-on experience during the presentation. Each session will be limited to a maximum of three attendees to allow for personal instruction and interaction. Note: This session is priced at $200.
Duration: 2 hr.
Price: $200
ACH Manager – Optimizing Your Goldleaf Manager Program Would you like to learn about suggestions, functions, utilities, and options that may help you improve or streamline your operations or procedures involving the Goldleaf Manager program? Is there a feature you’re not using now that you’d like to learn more about? Do you want to hear ideas from other users and from support personnel? The Education Department is offering this online session to provide established users with information to optimize the use of their Goldleaf Manager software program.
Duration: 1.5 hr.
Price: $150
ACH Manager – Overview and Setup Guide
This 90-minute online session will answer questions such as:
- What types of functionality does ACH Manager provide?
- Where are security parameters established?
- How are users set up?
- How should the DFI and Generation Information screens be completed?
- Where are files and directories located?
- When and how does ACH Manager rename files?
- How is the Non-Business Day Calendar maintained?
- What do the options on the various screens represent?
- How do users navigate within the software program?
This online session is an excellent starting point for users that are new to the ACH Manager software application.
Duration: 1.5 hr.
Price: $150
ACH Manager – Setting Up and Using TransLink TransLink is a module of the ACH Manager software application that extracts and translates the addenda records (i.e., payment-related information) contained in a financial institution’s incoming ACH files. This module also allows a financial institution to provide the translated addenda records to customers who have requested the data. This 90-minute session is designed for ACH Manager users who have purchased the TransLink module and/or users who are interested in learning about TransLink’s setup, functionality and use. The presentation will first cover a description of EDI (Electronic Data Interchange), as well as an explanation of the ACH Rule requirements that all RDFIs must follow regarding addenda records. TransLink features and functionality will be reviewed, as well as step-by-step procedures for setting up and using the TransLink module. The various options for distributing translated data to customers will be covered, as well as a review of available reports including the Translation Report and the Marketing Report.
Duration: 1.5 hr.
Price: $150
ACH Manager – Tracking and Managing ACH Risk Do you know the difference between systemic, operational, fraud, and credit risk with ACH? NACHA rules require originating financial institutions (ODFIs) to track all ACH-related credit risk. Goldleaf Manager can automatically track and police both fraud and credit risk limits per Originator. Learn how to use Goldleaf Manager to set credit risk limits, per-transaction limits, and the timing of offsets per Originator.
Duration: 1.5 hr.
Price: $150
A 60-minute Overview of ACH Origination and Goldleaf Client This training session is designed to provide the non-ACH personnel of your financial institution with a basic understanding of ACH origination services, as well as a review of the Goldleaf Client application that your business customers use to create ACH transactions. Employees, from tellers and customer service representatives to loan officers and senior management, will benefit from learning what ACH is all about - and where your financial institution and your ACH originators fit into the overall process. Personnel completing this session will be able to answer basic inquiries about ACH and your ACH origination software, placing them in an excellent position to cross-sell and promote your ACH origination services.
Duration: 1 hr.
Price: $100
ARC, BOC, POP and Using Goldleaf Client to Originate In this session, you’ll learn what you need to know about ARC, BOC, and POP origination, the rules governing each SEC Code, and the benefits of each. Learn how Goldleaf Client allows you to equip your merchant customers with the ability to convert consumer checks accepted at a lockbox/dropbox or the point-of-purchase. Scanning and converting checks to electronic debits improves the speed and success of collections on these items. Join Goldleaf and Payments Central, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education, as we team up for this special presentation of the facts - just the facts, Mister!
Duration: 1.5 hr.
Price: $150
Catching the Goldleaf Client Rs – Reports, Resources, and Review
This 90-minute session will answer questions such as:
- How are reports generated in Goldleaf Client?
- What reports are available for ACH Originators?
- What reports are available for the financial institution?
- Where can I find a sample ACH Agreement?
No matter if you are a new user of Goldleaf Client or an experienced user, this refresher course is just what you need.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – All About Importing and Exporting
This 90-minute online session will answer questions such as:
- When would a customer use the importing functionality?
- Where and how are export profiles established?
- What type of file formats are involved in importing and exporting?
- When are export files created, and how are they saved?
- What is the mapping process, and how is it performed?
- How can bulk load files be converted into ACH files?
Import demonstrations will be conducted for both the creation of transaction records as well as the updating of transaction records. This session will also include a comprehensive review of the new exporting functionality introduced in the Goldleaf Client releases in 2007.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – All About Standing Orders Recurring ACH entries with amounts and schedules that do not routinely change can be designated as “Standing Order” transactions. Once these transactions are submitted and approved the first time (or Prenoted), they are automatically generated based upon the recurring schedule and expiration assigned to each transaction. Since they eliminate the need for manual submission and approval, Standing Orders can greatly simply the ACH origination process for certain customers – as well as for you the financial institution if you originate recurring transactions. This online session will review everything you need to know about how to establish and use Standing Order transactions. We’ll incorporate exercises within the software application, including the procedures to set up and maintain specific types of Standing Order transactions such as loan payments.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – All About Users
This 90-minute online session will answer questions such as:
- How is a user for the financial institution set up?
- Where are user password parameters established?
- How is a user for the customer set up?
- What are the permissions and authorities that can be assigned to users?
- How are user passwords reset?
- How does the dual control functionality work within security?
Demonstrations will be conducted for setting up both FI and customer users, and thorough reviews will be provided to explain permissions, authorities, file load rights, report rights, locked and inactive users, admin users, and much more. The session will also include a review of the adaptive authentication process, including specific reports associated with that functionality. This session is applicable to financial institutions that are using Goldleaf Client for ACH origination and/or using Remote Deposit Express for check truncation.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – ARC and BOC Origination With Goldleaf Client, your Originators can dramatically improve collections on check payments received through lockbox/dropbox and in-person. Scanning and converting checks to electronic debits improves the speed and success of collections on these items. Learn the rules and regulations governing ARC and BOC transactions, how to install and use the RDM check scanner, and how to set up Originators for converting check items. Leverage your payments franchise fully and boost ACH fee revenues with these payments types. Note: We recommend that users first attend the FI Setup and Administration and Customer Setup and Transaction Creation sessions.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – Automated Enrollments (ENRs) Through this session you’ll learn how the Automated Enrollment process provides you with a method to transmit enrollments to Federal Government agencies for future ACH credits on behalf of both your consumer and corporate account holders. The Automated Enrollment (ENR) format is actually the preferred method of providing enrollment information to a Federal Government agency on behalf of a customer. Over one billion enrollments were made in 2005 by using ENRs, which is a 27.8% increase over 2004. This training session will explain everything you’ll need to know in order to utilize Goldleaf Client to create and submit ENRs on an ongoing basis. Since ENRs cannot be created using FedLine AdvantageSM, take advantage of your Goldleaf Client program to submit them!
Duration: 1.5 hr.
Price: $150
Goldleaf Client – Converting from ACH Client for Windows In response to requests from users who still have customers using the PC-based ACH Client for Windows program, we’ve added this session to provide everything you need to know about converting those originators to the Internet-based Goldleaf Client program. Specifically, we’ll cover an overview of Goldleaf Client, reasons why your originators will want to convert, terminology changes, a database review of ACH Client for Windows, preparations for the conversion process, step-by-step conversion procedures, and common problems and pitfalls to avoid. An expert from our support team will be involved in the training to provide answers to any technical questions. This training is suitable for Originators as well as FI staff. Note: This session is available as custom training only.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – Creating a CCD Express Tax Category
This 90-minute session will answer questions such as:
- What are the NACH Operating Rules relate to Tax Payments?
- What is the difference between a CCD Tax Category and a CCD Express Tax Category?
- What are the benefits to using the Express Tax feature?
- What are the steps to create a CCD Express Tax Category in Goldleaf Client?
No matter if you are already using the Express Tax feature or just need more information, this online session is for you.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – Creating Payroll Transactions Do you need to know how to create “split transactions,” how to establish an automatic payroll submission for salaried employees whose amounts do not change, or how to import or export payroll data? This session will answer those and other questions you may have regarding the use of Goldleaf Client to create payroll transactions. Direct Deposit is the most widely used ACH payment, and NACHA estimates more than 71% of the U.S. private sector workforce uses Direct Deposit to get paid. Learn more about the most popular use of Goldleaf Client through this session dedicated to payroll transactions.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – Creating Tax Payments
In this 90-minute online session, you will learn the following things:
- Learn information and NACHA Operating Rules related to Tax Payments.
- Learn how to setup up an Originator to create Tax Payments within Goldleaf Client.
- Learn the benefits of paying tax payments electronically.
- Learn how to create State and Federal tax payments using Goldleaf Client.
This session will review the rules related to creating Tax Payments. The session will review the steps to setting up and preparing a customer to create Tax Payments within Goldleaf Client.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – Cross-Border Payments The PBR Standard Entry Class Code is used for the transmission of consumer cross-border ACH credit and debit entries, while the CBR SEC Code is used for corporate cross-border transactions. These application formats accommodate detailed information unique to cross-border payments, such as foreign exchange conversion, origination and destination currency, country codes, and so on. The Web-based Goldleaf Client program already provides the ability to originate international ACH payments to Mexico, Canada, and many European nations. Learn the information and rules applying to cross-border payments, as well as how to set up Goldleaf Client and how customers can create and submit transactions. Note: We recommend that users first attend the FI Setup and Administration session as well as the Customer Setup and Transaction Creation session. Note: This session is available as custom training.
Duration: 1.5 hr.
Price: $150
Goldleaf Client - Deleting Customer Websites With Goldleaf Client it is important to keep your customer websites organized and efficient for reporting. Unfortunately, from time to time customers will leave the financial institution and the website is left behind. Removing those websites can be difficult if the proper steps are not followed. This course is designed to assist Financial Institutions with the removal of customer websites for Goldleaf Client and Remote Deposit Express. We will cover the removal of transactions, categories (ACH and Remote Deposit), customer users and finally the customer definition.
Note: This class is intended for users that are familiar with the creation of Customer Definitions, Categories and Customer users.
Duration: 1 hr.
Price: $100
Goldleaf Client – Interactive Hands-On Lab Do you feel the best way for you to learn is by hands-on experience? If so, this convenient online training session was designed for you. Each session will be limited to a maximum of three attendees to allow for personal instruction and interaction. During this training, each attendee will log in and simultaneously use the Goldleaf Client application, under the auspices of an instructor, to perform various training exercises and scenarios. We’ll answer questions you bring to the session, as well as provide helpful suggestions and feedback while you actually “learn by doing.”
Duration: 2 hr.
Price: $200
Goldleaf Client – Optimizing Your Goldleaf Client Program Would you like to learn about suggestions, functions, utilities, and options that may help you improve or streamline your operations or procedures involving the Goldleaf Client program? Is there a feature you’re not using now that you’d like to learn more about? Do you want to hear ideas from other users and from support personnel? The Education Department is offering this online session to provide established users with information to optimize the use of their Goldleaf Client software program.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – POP Origination
With this 90-minute online session, you will learn the following things:
- Learn the history of the POP SEC code.
- Learn the NACHA Operating Rules associated with TEL entries.
- Learn how to setup an Originator within Goldleaf Client to create POP entries.
- Learn what Originators must complete in Goldleaf Client to create and submit POP entries.
- Learn how to pick-up ACH transactions.
- Learn about the resources available on the Goldleaf Support Site.
Along with reviewing the rules related to POP entries, this session will cover the steps of setting up a customer within Goldleaf Client to originate POP entries.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – RCK Origination During this 60-minute session, you will learn the rules and regulations governing RCK transactions, how to install an RDM check scanner, and how to set up Originators for electronically converted check items. Financial institution business customers can use Goldleaf Client to improve the speed and success of collections on return checks. Note: We recommend that users first attend the FI Setup and Administration and Customer Setup and Transaction Creation sessions.
Duration: 1 hr.
Price: $100
Goldleaf Client - Reports, Resources, and Reminders What reports should originators review when they submit an ACH file? What reports should you review internally when you pick up and download files? Does Goldleaf have sample ACH Agreements? What about sample authorization forms? This session will answer these questions and more. We will take an in-depth look at the reports available to you and your customers through Goldleaf Client. Also on the agenda is a look at the valuable resources available to you through the Goldleaf Support Site. If you are an experienced Goldleaf Client user searching for a refresher course, this session is just what you need.
Duration: 1 hr.
Price: $100
Goldleaf Client – Security, Functionality, and Risk Controls
This 90-minute session will answer questions such as:
- What resources are available on the Goldleaf Compliance Access Website?
- What security measures are built into Goldleaf Client?
- What risk controls does Goldleaf Client have?
- How to keep controls in place when using Goldleaf Client?
This online session will refresh your memory of security and risk controls within Goldleaf Client.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – Tips, Hints and Shortcuts This 90-minute “Did You Know?” online session is designed to present, explain and demonstrate various tips, hints and shortcuts regarding use of the Goldleaf Client software application. Due to the nature of the material covered, this presentation is generally intended for experienced Goldleaf Client users. The numerous points and reminders covered in this session have been collected from trainers, support personnel and actual software users. Note: The tips, hints and shortcuts offered will apply to Goldleaf Client as an ACH origination software program, but most of the information will also apply to the Remote Deposit Express application.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – Walking Through the Setup of Customers and Categories This 90-minute interactive session will walk through the steps within the Goldleaf Client software application (FI side) for establishing Customers and their Categories. This presentation is designed for new financial institution users who need to learn the procedures involving the setup of their business customers as ACH Originators, as well as for financial institution users who may desire a refresher course. Various scenarios will be covered such as setting up a Customer that will be creating payroll transactions, setting up a Customer that will be sending pass-through files and so on. When registering for this session, attendees are encouraged to submit any special Customer setup scenarios that they would like demonstrated. Questions will be welcome throughout the training presentation.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – Walking Through the Setup, Submission and Approval of Transactions
This 90-minute interactive session will walk through the steps within the Goldleaf Client software application (Customer side) for establishing transaction records, as well as submitting and approving ACH transactions. This presentation is designed for financial institution users who need to train their business customers how to create transactions, as well as for actual Customer users who need to learn the creation, submission and approval process. Various scenarios will be covered such as setting up recurring payroll transactions, split transactions, transfers and so on. When registering for this session, attendees are encouraged to submit any special transaction setup scenarios that they would like demonstrated. Questions will be welcome throughout the training presentation.
Duration: 1.5 hr.
Price: $150
Goldleaf Client – WEB and TEL Origination
With this 90-minute online session, you will learn the following things:
- Learn some background information on the WEB and TEL SEC code.
- Learn the NACHA Operating Rules associated with WEB and TEL entries.
- Learn how to setup an Originator in Goldleaf Client to create WEB and TEL entries.
- Learn what Originators must complete in Goldleaf Client to create and submit WEB and TEL entries.
- Learn how to pick-up ACH transactions.
- Learn about the resources available on the Goldleaf Support Site.
Along with reviewing the rules related to WEB and TEL entries, this session will cover the steps of setting up a customer within Goldleaf Client to originate WEB and TEL entries.
Duration: 1.5 hr.
Price: $150
RCK, WEB, and TEL and Using Goldleaf Client to Originate Learn the information and rules applying to the RCK, WEB, and TEL SEC Codes, including security issues and concerns, as well as how to successfully utilize Goldleaf Client for origination of these codes. Dramatically improve collections on returned checks using with RCK. WEB transactions are either recurring or single-entry debits originated to a consumer’s account pursuant to an authorization that is obtained from the Receiver via the Internet. TEL transactions are single-entry debits originated to a consumer’s account pursuant to an oral authorization obtained from the consumer via the telephone. Join Goldleaf and Payments Central, one of the ACH Regional Payments Associations (RPAs) which serve as the "grassroots" providers of payments system leadership, support and education, as we team up for this special presentation.
Duration: 1.5 hr.
Price: $150
What is New with Goldleaf Client?
In this 90-minutes online session, you will learn the following things:
- Learn new features available in Goldleaf Client application.
- Learn how the new features can be used to improve or streamline your operations and procedures.
- Learn what new features you need to make your customers aware of.
- Learn about functions, utilities, and options you may not be using.
Demonstrations will be conducted of the new features within Goldleaf Client. This session will include a review of the new features introduced in the most recent Goldleaf Client releases.
Duration: 1.5 hr.
Price: $150
Goldleaf Client Implementation Training
($200 each or 3 sessions for $550)
Goldleaf Client – FI Setup and Administration Goldleaf Client is the next generation of your ACH Origination software…without the software. That’s right, no more installing or upgrading software for your Originators. No more configuring modems and direct dial-up communications. Goldleaf Client offers field-specific help, better usability, enhanced control over Originators, tri-level transaction authorization, the latest payment types, two-click transaction pick-up, and much more! In this session, we’ll review everything you need to know on the financial institution (FI) side to get the program going. Topics include an Overview of Goldleaf Client, FI Configuration, Adding FI Users, Non-Business Day Calendar, Defining Customers, Defining Categories, Adding Customer Users, and Picking Up Transactions.
Duration: 2.5 hr.
Price: $200
Goldleaf Client – Customer Setup and Transaction Creation Goldleaf Client can accommodate all types of Originators, regardless of their native capabilities to create and submit transactions to you securely. In this session – which is suitable for Originators as well as FI employees – we’ll cover the topics of Customer Configuration Completion, Transaction Schedules, Category Configuration Completion, Subcategory Definitions, DFI Number Reference, Adding Customer Users, Creating Transactions, Sending Transactions and Files, and Goldleaf Client Reports.
Duration: 2 hr.
Price: $200
Goldleaf Client – Importing, Exporting, Pass-Through Files, and More This session focuses on the advanced features and functions of Goldleaf Client. Segments include Importing, Exporting to CSV and QuickBooks files, Pass-Through Files, Bulk Load Files, Search Tips, Transaction Views, Customer Log, and Home and Start Page Definitions.
Duration: 2 hr.
Price: $200
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Remote Deposit Express Sessions |
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Beginners Overview of Remote Deposit Express This 60-minute session discusses key features of the application and includes a demonstration of the entire process. The demonstration will cover everything from scanning checks and submitting files on the Customer side, to picking up and downloading transactions on the FI side. This particular session is ideal for the new user looking to become familiar with Remote Deposit Express.
Duration: 1 hr.
Price: $100
Preparing Customers to Use Remote Deposit Express
In this 90-minutes online session, you will learn the following things:
- Learn information to gather before going to a customer’s location.
- Learn tips to provide customers on using and caring for check scanners.
- Learn features to show customers while at their location
- Learn which reports will be important to customers.
- Learn the resources available to you on the Goldleaf Support Site.
This session will prepare your employees to prepare customers to use Remote Deposit Express. The session will give tips and resources that should be shared with Remote Deposit Express users.
Duration: 1.5 hr.
Price: $150
Remote Deposit Express - Reports, Resources, and Reminders Reports…what reports? Did you say resources at my fingertips? Have you forgotten how to use some of the great features within Remote Deposit Express? If so, this refresher session is for you! We will take an in-depth look at the reports in Remote Deposit Express that are available to both you and your customers. Also on the agenda is a review of the valuable resources available to you through the Goldleaf Support Site. Let’s not forget reminders on the tips and tricks of Remote Deposit Express from scanner installation to viewing transactions.
Duration: 1 hr.
Price: $100
Remote Deposit Express – What the FI Needs to Know
This 90-minute session will cover everything within Remote Deposit Express from the Financial Institution’s standpoint. The topics that will be covered include:
- The FI Configuration of Remote Deposit Express
- Adding New FI users
- Adding New Remote Deposit Customers
- Creating Remote Deposit Definitions
- Creating Customer Users
- Useful Reports for the FI
- Picking Up Deposits
Now that you have Goldleaf Manager and/or Goldleaf Client operating at peak efficiency, learn how to market your ACH services to your business customers.
Duration: 1.5 hr.
Price: $150
Remote Deposit Implementation Training
($200 each or 4 sessions for $750)
Remote Deposit – Introduction, Marketing, Pricing, and Other Issues Instead of physically transporting checks to your financial institution, Remote Deposit allows your business customer to scan checks at its own site using Goldleaf Client, and then transmit the data to you for processing. Your corporate customers will be interested in this capability because they gain convenience and the opportunity to consolidate deposit accounts, increase availability and cash flow, reduce fees and management overhead, and improve reporting. Financial institutions already report that this new capability has profound implications for operations efficiency, account acquisition and retention, cost reduction, revenue generation, and risk management. This 2-hour session will introduce you to Remote Deposit, provide a thorough background and understanding of the process, provide a background review of Check 21, and offer important details on how your financial institution can market Remote Deposit to your customers. Even if you haven’t yet decided to purchase the Remote Deposit Express, Remote Deposit Station, or Remote Deposit Branch applications, this training will provide information on the valuable opportunities and benefits now available to you and your customers.
Duration: 2 hr.
Price: $200
Remote Deposit Express – Identifying and Managing Risk There are many benefits to offering the Remote Deposit Express service to clients; however, as with any new technology and/or process, there are risks that you, the financial institution, should consider and take steps to mitigate. This online session will not only identify potential risks as they pertain to the remote deposit image capture process, but also explain successful strategies that financial institutions have employed for managing those risks. Very importantly, it will examine specific technologies and procedures related to Goldleaf’s own Remote Deposit Express application which can assist you in mitigating risk.
Duration: 2 hr.
Price: $200
Remote Deposit Express– Interactive Hands-On Lab Do you feel the best way for you to learn is by hands-on experience? If so, this convenient online training session was designed for you. Each session will be limited to a maximum of three attendees to allow for personal instruction and interaction. During this training, each attendee will log in and simultaneously use the Remote Deposit Express application, under the auspices of an instructor, to perform various training exercises and scenarios. We’ll answer questions you bring to the session, as well as provide helpful suggestions and feedback while you actually “learn by doing.”
Duration: 2 hr.
Price: $200
Remote Deposit Express – Setting Up and Using the Application Remote Deposit Express has already proven to be a win-win for both financial institutions and their customers. If you don’t offer remote capture technology, you may ultimately find a competitor using it to drive a wedge between you and your commercial customers. This 2-hour session is designed to show you how to set up a Remote Deposit customer definition and user in Goldleaf Client, how your customers will capture checks and transmit check image files to you, and how you will pick up check image files and print substitute checks, if desired. We’ll also cover the steps to install and use the check scanner as well as the procedures to install and use the print application. No prior experience with Goldleaf Client is necessary for this training, but we do recommend that attendees first complete the Remote Deposit – Introduction, Marketing, and Other Issues online session, which will cover introductory and background information.
Duration: 2 hr.
Price: $200
Remote Deposit Express – ARC and BOC the Smarter Option Smart Scan is an optional feature of the Remote Deposit Express application that allows for scanned items to be automatically routed as either ACH (ARC and BOC transactions) or Remote Deposit (check images). When each check is scanned by your business customer, the application compares the item to Smart Scan parameters and a Check Exception List customer database and then routes the item appropriately. The Smart Scan application allows a customer to take advantage of the strengths of both ACH entries and Remote Deposit transactions. This session will explore those options, as well as thoroughly explain the setup procedures for enabling Smart Scan on both the FI and customer sides of the application. Attendees will learn what goes on "behind the scenes" as Smart Scan examines and routes each scanned check.
Duration: 2 hr.
Price: $200
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Remote Deposit Station Sessions |
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Remote Deposit Station - A Focus on ARC and BOC Processing With Remote Deposit Station, your Originators can dramatically improve collections on check payments received through lockbox/dropbox and in-person. Learn the rules and regulations governing ARC and BOC transactions, and how to set up Remote Deposit Station for converting check items. Note: We recommend that users first attend the Remote Deposit Installation and Setup session.
Duration: 1.5 hr.
Price: $150
Remote Deposit Station – Interactive Hands-On Lab
This special hands-on training session will provide attendees the opportunity to “learn by doing”. Each attendee will be guided through the setup of Remote Deposit Installation.
This session will cover areas such as:
- Deposit slip creation
- Endorsements
- X9.37 file header configurations
- Scanning checks
- Deposit Manager settings
- Processing Files
- Transmitting files to the FI
- Researching within Remote Deposit Station
- Creating Reports
- Configuring a Remote Deposit Pass Through customer
- Configuring a Remote Deposit Bulk Load customer
Each session will be limited to a maximum of three attendees to allow for personal instruction and interaction.
Duration: 2 hr.
Price: $200
Remote Deposit Station with Remittance - Scanning more than Checks Remote Deposit Station with Remittance is a solution for high end customers that need to scan more than just check items. Remote Deposit Station with Remittance has the ability to scan check items and Customer Coupons. This course is designed to educate the end user with the daily procedures and use of Remote Deposit Station with Remittance.
Topics to be discussed:
- Scanning Check and non check items (coupons)
- Transaction Level Balancing
- Batch Level Balancing
- Identifying duplicates
- Creating Export Files
- Creating X9.37 files
- Creating an ACH Bulk Load file
- Creating notices
- Transmitting files for Processing
Duration: 2 hr.
Price: $200
Remote Deposit Station Implementation Training
($200 each or 4 sessions for $750)
Remote Deposit Station is a PC-based application, differing from Remote Deposit Express which is Internet-based. Remote Deposit Station (mainly used by business customers with large volumes of checks) incorporates Goldleaf's remote capture technology - a proven, high-speed check scanning solution for both financial institutions and their customers.
Remote Deposit Station – FI Installation and Setup of the Application This 2-hour online session is designed to teach you, the financial institution, how to install and configure the Remote Deposit Station application at your customer location. You will learn how to create the customer definition, how to set up customer users in Goldleaf Client for sending the image (pass-through) files from the customer to you, and how to pick up those check image files and (if desired) subsequently print them as substitute checks. We’ll completely review the steps to correctly configure and administer a Remote Deposit Station installation. Topics will include deposit ticket creation, adding endorsements, duplicate checking, X9.37 file configurations and Remote Deposit Station file processing options. Administrative requirements such as archive, purge and user administration will also be discussed. No prior experience regarding the Remote Deposit Station or Goldleaf Client application is necessary for this training.
Duration: 2 hr.
Price: $200
Remote Deposit Station – Customer Use of the Application Once you (the financial institution) have completed the Remote Deposit Station installation at your customer location, the customer is ready to start scanning checks. During this 2-hour session which is designed for either financial institution employees or actual customer users, attendees will learn how to complete administrative functions, scan and process items, create files, research scanned items, create reports, and submit pass-through files (as well as bulk load files) in Goldleaf Client. Note: Financial Institution attendees should first complete the Remote Deposit Station – Installing the Application session.
Duration: 2 hr.
Price: $200
Digital Check Scanners: All About Installations Are you currently installing Digital Check scanners at your customer’s locations? Are there new or existing members of your staff that would benefit from knowing how to install a Digital Check scanner? Have you considered offering Digital Check scanners to your customers? Would you like to learn more about its functionality? Using step-by-step instructions and actual examples from our Technical Support department, you’ll be able to tackle the installation of a Digital Check scanner. Learn what makes the Digital Check scanner stand out from others. Be a team player – attend this online session and be prepared to use Digital Check scanners.
Duration: 1.5 hr.
Price: $150
RDM Scanners: All About Installations Does great anxiety creep over you when you learn you will soon head out to a customer’s office to install scanners? Are there new members of your sales force that could benefit from knowing how to install one of Goldleaf’s most popular check scanner models? Could any of your staff members use a refresher course on installation? Using step-by-step instructions and actual examples from our Technical Support department, we’ll teach you to be an RDM scanner installation pro. Be your customer’s hero – attend this online session and learn how to approach onsite visits with grace and confidence!
Duration: 1.5 hr.
Price: $150
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