Dear Ms. Huggins:

I am writing to tell you that I am so pleased to be doing business with not only Goldleaf, but our Customer Cares rep, Karla Gladstone.

Ms. Gladstone gives the kind of personal attention to detail and superior service that are a credit to your company. I have had the pleasure of working with Karla for approximately two months. Each contact is pleasant and results-oriented. Karla PROMPTLY returns calls, and takes extra time helping me (a novice to website updates) find the correct way to make edits to our page.

At Founders Bank, we say "Bank Different" because we feel the only extra something we provide is excellent customer service. From the time a person is interviewed, service is something we ingrain into our employees. It is a pleasure to deal with a company whose people deliver excellent customer service - as that is something so often lacking in today's business contacts. Please know that Karla is indeed an asset to Goldleaf. She is caring, intelligent, well-versed and a kind and thoughtful person. She has made doing business with Goldleaf one of the most positive experiences I have had in a long time. We look forward to a long and mutually beneficial association with not only Goldleaf, but Karla as well.

Sincerely,

Roberta J. Bauer
Vice President/Marketing
Founders Bank
  -Founders Bank